French Speaking Customer Experts for Miele

Who We Are: Mercier Consultancy Group

At Mercier Consultancy Group, we pride ourselves on building bridges between talented individuals and industry-leading global organizations. Our mission is to empower professionals by opening doors to exceptional international career paths, ensuring that every candidate finds their ideal fit within the competitive landscape of French-speaking roles across the continent.

Position Summary

We are thrilled to offer a unique opportunity for Germany-based German speakers to relocate and work in Athens, Greece, in the role of French Speaking Customer Experts for Miele. Joining our community in Greece means becoming a pivotal part of the Miele support team, where your primary focus will be delivering premium guidance to customers who appreciate the craftsmanship of high-end home appliances. If you are seeking a career change that combines high-level professional development with a vibrant new social experience, this is the perfect moment to join our team.

Daily Responsibilities

• Manage incoming inquiries across multiple channels, including live chat, email, and phone, with efficiency and care.
• Provide personalized advice and troubleshooting assistance for Miele’s sophisticated appliance portfolio.
• Collaborate closely with global team members to ensure the highest standards of service resolution and operational speed.
• Uphold the prestige of the Miele brand in every customer touchpoint, reflecting the company’s dedication to excellence.
• Accurately document customer interactions and update product-specific data within our management systems.
• Serve as a knowledgeable product ambassador, helping clients maximize the utility of their household appliances.
• Deliver professional, expert insights to French-speaking users to solve technical challenges effectively.

What We Look For

• You must hold a valid EU passport or possess a valid Greek work permit.
• Native or highly proficient French language skills, both oral and written.
• A keen interest in technical gadgets and premium household goods.
• The ability to relocate to Athens, Greece, for this full-time, on-site engagement.
• Strong English fluency to facilitate seamless training and internal documentation.
• Excellent communication skills with an empathetic, problem-solving mindset.

Our Comprehensive Benefits Package

• Full relocation support, including flight arrangements, transit, and initial hotel stays.
• A competitive salary enhanced by a performance-based bonus structure.
• Generous compensation scheme featuring two additional salaries per year (13th and 14th months).
• Access to our dedicated relocation concierge service to assist with housing searches and bureaucratic requirements.
• A state-of-the-art office workspace located in the city center of Athens.
• Robust health insurance coverage plus a variety of corporate wellness perks.
• In-depth, paid induction and training to fully familiarize you with the Miele range.
• Clear pathways for internal promotion throughout our international organization.

The Experience of Living in Greece

Choosing to move to Greece allows you to harmonize your professional goals with a Mediterranean lifestyle defined by balance. As you join us as a French Speaking Customer Expert, you will be immersed in a landscape that enjoys sunshine for over 300 days a year, surrounded by a rich historical tapestry and a thriving, modern culture. It is an ideal setting for those looking to experience the charm of a Mediterranean lifestyle while working for a prestigious global brand.

Beyond the office, you will have the chance to explore legendary ancient landmarks, enjoy authentic local flavors, and embrace the warm, hospitable atmosphere of the local community. With the relocation team at Mercier Consultancy Group taking care of all the logistical details, your move to your new home in Greece will be a smooth and enjoyable experience. Join the many international professionals who have made the leap to live and work in Greece, finding the perfect blend of career achievement and coastal relaxation.

How to Join Our Team

Are you prepared to launch your next career chapter in Athens? We invite you to apply today for this position and become a valued member of the Mercier Consultancy Group team. Simply hit the "Apply Now" button to send us your credentials. We are eager to support your journey and help you settle into your new life in Greece.