Finnish Speaking Netflix Customer Experts

Who We Are: Mercier Consultancy Group

As a distinguished global recruitment agency, Mercier Consultancy Group serves as a bridge between high-potential professionals and market-leading enterprises. We pride ourselves on our talent-first approach, focusing on sourcing roles that provide our candidates with significant opportunities for professional advancement and long-term career fulfillment.

Position Highlights

This is a unique opportunity for Finland-based Finnish speakers to elevate their career trajectory by working remotely from Greece in the dynamic world of digital entertainment. By joining our team as a Netflix Customer Expert, you will cultivate essential client-relations skills and gain invaluable experience within a major global media organization, setting a strong foundation for your future professional growth.

Core Duties & Responsibilities

• Maintain stringent data privacy and security protocols while processing user information.
• Assist subscribers through various channels, including live chat, email, and telephone, to provide exceptional support.
• Execute technical troubleshooting for account setups, connectivity issues, and streaming quality concerns.
• Serve as a knowledgeable brand ambassador, utilizing deep product familiarity to offer tailored media suggestions.
• Proactively monitor user trends and work alongside international cohorts to refine and improve internal service methodologies.
• Manage diverse software systems to accurately handle subscription updates, billing inquiries, and hardware compatibility checks.
• Deliver empathetic and professional assistance that consistently hits high-performance satisfaction targets.

Candidate Profile

• Proficiency in both Finnish (native/fluent) and English for seamless team collaboration.
• Possession of a valid EU passport, allowing for immediate relocation to Greece.
• A robust desire to work within the fast-paced and innovative entertainment streaming industry.
• Demonstrated ability to perform effectively and maintain composure when dealing with complex problem-solving.
• Strong interpersonal skills with a focus on delivering high-quality customer service.
• Prior background in technical or customer-focused roles is considered a helpful asset for those looking to relocate.

Compensation & Benefits

• Comprehensive relocation package, including airfare, hotel stay, and airport transfer services.
• Monthly Performance Bonus structures to reward your commitment and excellence.
• Competitive compensation package featuring 13th and 14th-month salary bonuses annually.
• Professional training programs provided at no cost to ensure your success.
• Full access to a Relocation Concierge team to assist with your move, documentation, and local integration in Greece.
• Extensive medical insurance and private health coverage.
• Clear pathways for ongoing career advancement within the global entertainment sector.

Life in Greece

Accepting this position in Greece is a gateway to a revitalized lifestyle. You will find yourself immersed in a culture defined by historic beauty, breathtaking coastlines, and a welcoming Mediterranean atmosphere. Living in Greece affords you the rare chance to enjoy a healthy work-life balance, complemented by an abundance of sun and a thriving outdoor culture that serves as a perfect backdrop to your professional endeavors.

Our relocation concierge ensures that moving to Greece is a smooth and stress-free process from start to finish. Once you arrive, you will integrate into a diverse international community, enjoying local culinary delights and a social environment that celebrates both hard work and relaxation. Establishing your base in this stunning Mediterranean destination is a transformative step toward both personal and career satisfaction.

Join Us

If you are eager to launch your next chapter in a globally recognized industry, we encourage you to submit your application today. Please forward your current resume, and a dedicated representative from Mercier Consultancy Group will contact you to facilitate your transition to Greece and discuss your future career path with us.