Customer Service Representative for Streaming Platform

Who We Are at Mercier Consultancy Group

As a distinguished global talent acquisition and BPO specialist, Mercier Consultancy Group excels at bridging the gap between exceptional professionals and industry-leading corporations across Europe. Our mission is to prioritize your individual journey, offering bespoke, high-touch support that transforms your career move into a smooth, rewarding, and life-changing experience.

Role Highlights

We are currently scouting for talented individuals to join our team in Greece, representing a global titan of digital entertainment. This represents a unique opportunity for Germany-based Dutch speakers to embrace the Mediterranean way of life while building a career in a cutting-edge, fast-paced streaming environment.

Your Day-to-Day Impact

• Utilize cross-functional collaboration with international colleagues to resolve complex billing and technical queries.
• Champion brand excellence during every customer interaction to uphold the high standards of our streaming partner.
• Provide proactive support to platform users via various channels including chat, phone, and electronic mail.
• Record and synthesize user feedback to contribute to the ongoing evolution of the streaming product.
• Deliver expert guidance regarding subscription management, troubleshooting playback bugs, and platform navigation.
• Engage with subscribers by sharing tailored content suggestions and highlighting exciting new platform features.
• Stay fully briefed on the latest streaming content and technological updates to provide accurate assistance.

What We Require From You

• Fluency in spoken and written Dutch.
• Proficiency in English to thrive in our multicultural office setting.
• Possession of a valid EU passport is a strict requirement for this role.
• A genuine enthusiasm for the streaming industry and digital media content.
• Previous experience in a customer-facing role, preferably within tech or media-related businesses.
• The readiness and desire to relocate to Greece for this fantastic Dutch-speaking career opportunity.

Employment Benefits & Perks

• Comprehensive health insurance provided.
• A robust relocation assistance package covering flights, hotel accommodations, and transfers to help you move to Greece.
• Competitive salary structure enhanced by 13th and 14th-month bonus payments.
• Professional training provided at our expense to ensure you excel in your streaming services role.
• Access to our dedicated relocation concierge, guiding you through every step of documentation, housing, and settling into your new home.
• Performance-based monthly bonuses rewarding your commitment to quality.
• An invitation to be part of a vibrant social network of international peers and Dutch-speaking professionals.

Life Awaits in Greece

Embracing life in Greece means waking up to a world-class Mediterranean climate, fascinating heritage sites, and a culture that celebrates connection. For those joining our team in Greece, this is more than just a job; it is a lifestyle upgrade that balances career development with a rich, rewarding social environment.

Beyond the career gains, the relocation process to Greece is tailored to be seamless and supportive. From savouring world-class cuisine to exploring historical ruins and stunning islands, Greece offers the perfect surroundings for your next chapter. We are dedicated to ensuring your move to Greece is as smooth as possible so you can focus on building your legacy in the streaming industry.

Application Steps

Are you prepared to advance your professional journey with a global powerhouse while soaking in the Mediterranean sun? Submit your application now to join our team in this role in Greece. Mercier Consultancy Group is eager to review your credentials and support you in beginning your exciting new life abroad.