Customer Service Representative for Streaming Platform

Who We Are at Mercier Consultancy Group

Mercier Consultancy Group operates as a high-end recruitment consultancy and BPO partner, bridging the gap between exceptional talent and industry-leading global enterprises. Our mission revolves around delivering a bespoke, premium recruitment experience, ensuring that every candidate we represent transitions into their new professional chapter with total confidence and ease.

The Opportunity Awaits

Picture yourself trading the grey skies for the shimmering Mediterranean coastline; this is a unique opportunity for Belgium-based Dutch speakers to work from Greece for a powerhouse in the global streaming industry. If you crave an adventurous lifestyle under the sun while advancing your career within a prestigious entertainment company, our latest opening offers the perfect blend of professional development and a revitalizing change of scenery.

Core Duties and Expectations

• Record user feedback to assist in refining and optimizing the platform's service quality.
• Represent the brand with excellence by ensuring every subscriber interaction adheres to high-quality standards.
• Assist members with account maintenance, billing inquiries, and technical playback troubleshooting.
• Coordinate with cross-functional global teams to resolve complex technical or financial disputes.
• Deepen your knowledge of the platform's library and features to provide precise, timely information.
• Increase user engagement by sharing personalized viewing suggestions and highlighting new feature releases.
• Deliver top-tier support across multiple communication channels including chat, phone, and email.

Candidate Qualifications

• Fluency in Dutch (verbal and written) is required.
• Comfortable operating in an English-speaking international work environment.
• Candidates must hold a valid EU passport.
• A proven background in customer-centric roles, specifically within digital media or technology.
• High level of enthusiasm for modern streaming platforms and home entertainment.
• You are fully prepared to commit to relocating to Greece to begin this role.

Compensation and Relocation Benefits

• Comprehensive health insurance plan.
• Includes a full relocation package (hotel accommodation, flight, and airport transfer) to support your move to Greece.
• Access to specialized Dutch-speaking job support and an active network of international professionals.
• Competitive base salary plus two extra annual salaries (13th and 14th months).
• Performance-based monthly bonuses for high-quality service delivery.
• Professional training provided at no cost to guarantee your success.
• Complimentary relocation concierge service to manage your paperwork and housing search.

The Experience of Living in Greece

Choosing to relocate to Greece means embracing a world-class lifestyle defined by ancient history, endless sunshine, and a vibrant, friendly culture. As part of our international team in Greece, you will find an ideal balance between a dynamic social calendar and a satisfying career trajectory, making it the perfect home for those seeking something more than just a typical desk job.

Beyond the office, you will enjoy a seamless transition thanks to our dedicated support. Between the world-renowned cuisine, weekend getaways to pristine islands, and the warm welcome of the local community, your move to Greece promises to be a life-changing event. We take great care in managing your arrival in Greece so you can focus on building your future in the entertainment sector.

Submission Process

If you are eager to combine a global career with a Mediterranean lifestyle, we want to hear from you. Submit your details today to pursue this opportunity in Greece. The Mercier Consultancy Group team is ready to guide you through every step of this exciting transition.