Customer Service Representative for Singapore Airlines

Our Identity at Mercier Consultancy Group

As a distinguished leader in European recruitment and business process outsourcing, Mercier Consultancy Group acts as the bridge between ambitious professionals and prestigious global brands. We take pride in our ability to streamline international career moves, helping dedicated Dutch-speaking experts secure sought-after roles within top-tier industry sectors.

Position Summary

Picture yourself trading your current routine for the Aegean breeze; this represents a unique opportunity for Hungary-based Dutch speakers to work remotely from Greece, though relocating to join our team in Athens is the goal. We are currently scouting for driven individuals to join the Singapore Airlines support division in Greece. This role is your gateway to representing an elite aviation powerhouse, allowing you to advance your professional journey while soaking up the unparalleled atmosphere of the Greek lifestyle.

Core Duties

• Maintain active awareness of Singapore Airlines policy shifts and broader aviation standards to offer precise, immediate assistance.
• Ensure passengers enjoy a flawless travel experience by resolving issues proactively throughout their journey.
• Address passenger needs concerning baggage, loyalty accounts, and specific travel requests with care.
• Work closely alongside global operations units to manage ticketing adjustments and navigate complex operational hurdles.
• Uphold the Singapore Airlines reputation by offering high-quality support through chat, email, and voice channels.
• Oversee detailed passenger requests including flight changes, itinerary updates, and initial bookings.
• Handle sophisticated queries while strictly adhering to international aviation safety and travel protocols.

Candidate Expectations

• A valid EU passport is a strict requirement for this role.
• Fluency in Dutch (native or near-native level) is required.
• An eagerness to move to Athens, Greece, and integrate into a vibrant international community.
• Strong command of English to handle aviation-specific documentation and software.
• Solid interpersonal skills with the composure to handle high-stakes aviation scenarios efficiently.
• Prior background in high-end customer service, travel, or aviation is considered a major advantage.

The Benefits Package

• Comprehensive relocation support, including flight arrangements, hotel accommodation, and airport transfers.
• Competitive base salary structure.
• Access to a full relocation concierge service to assist with your move and settling into life in Greece.
• A generous performance-based bonus scheme.
• Expert-led training provided by both the airline and our consultancy.
• Standard medical insurance coverage.
• Guaranteed 13th and 14th month salary payments.
• An exceptional path to long-term career development in the international aviation sector.

Experience Life in Greece

Choosing to move to Athens, Greece, means stepping into a world where ancient legacy meets a modern, sun-drenched lifestyle. With over 300 days of annual sunshine and a culture defined by warmth and hospitality, you will find that living in Greece provides an extraordinary work-life balance. Whether you are exploring coastal hidden gems or enjoying the legendary local culinary scene, Greece offers an environment where you can truly thrive both professionally and personally.

Beyond the career perks, relocating to Greece brings you into a country with world-class amenities and a fascinating history. This is more than just a job; it is a lifestyle upgrade. Embracing our Dutch-speaking positions in Greece allows you to become part of a welcoming community that values connection, making your transition to life in Greece both rewarding and unforgettable.

Submission Process

If you are prepared to advance your professional standing and represent a top-tier airline, we want to hear from you. Click the Apply Now button to forward your details to Mercier Consultancy Group and launch your exciting new career chapter in Athens.