Customer Service Representative for Singapore Airlines

Our Identity at Mercier Consultancy Group

Mercier Consultancy Group serves as a bridge for ambitious professionals seeking to align their talents with prestigious global enterprises. We pride ourselves on crafting meaningful career pathways, specializing in the recruitment of Dutch-speaking experts for top-tier international roles within the service and aviation sectors.

The Role and Your Potential

This represents a unique opportunity for Germany-based Dutch speakers to transition into an exciting role with Singapore Airlines while working from Greece. We are searching for energetic candidates who value building connections and fostering community, offering you the chance to become an integral part of a world-renowned airline team in one of Europe’s most culturally rich destinations.

Core Duties

• Utilize professional problem-solving techniques to ensure every passenger experiences excellence throughout their journey.
• Assist travelers with specialized requests, including loyalty program management, baggage inquiries, and specific needs.
• Manage intricate aviation-related queries while strictly adhering to safety protocols and global travel mandates.
• Maintain a deep understanding of Singapore Airlines policies and aviation industry developments to deliver real-time, precise information.
• Offer high-quality support to passengers regarding itinerary adjustments, booking navigation, and route updates.
• Provide consistent, premium service through email, live chat, and voice channels to uphold the airline’s distinguished global image.
• Collaborate across borders with operational teams to rectify ticketing issues and address complex travel challenges.

Candidate Expectations

• Total fluency in both spoken and written Dutch.
• The possession of a valid EU passport is an absolute requirement for this position.
• Competence in English to effectively engage with aviation systems and documentation.
• An enthusiastic commitment to moving to Athens, Greece, to become part of our diverse, international workforce.
• The ability to remain composed and effective in high-stakes environments combined with excellent interpersonal skills.
• Prior experience in the travel, airline, or premium service industries is highly valued.

Our Commitment to You

• Comprehensive, fully paid relocation assistance including hotel, flights, and transfer support.
• Competitive salary packages supplemented by a monthly performance-based bonus.
• Two additional salaries annually (the 13th and 14th months).
• Access to a professional Relocation Concierge team to manage your accommodation, documentation, and local integration.
• Industry-leading training provided directly by our consultancy and the airline.
• Full private health insurance coverage.
• A life-changing opportunity to establish your career in the international aviation sector with high-quality roles in Greece.

Discover Life in Greece

Relocating to Athens, Greece, opens the door to a Mediterranean lifestyle defined by ancient history, beautiful coastlines, and a welcoming, warm culture. Living here provides an exceptional balance between your career and leisure, with consistent sunshine and a vibrant social atmosphere that makes settling into your new life in Greece a seamless transition.

Beyond the career advancement, Greece offers an incredible culinary landscape and a modern environment that caters to expatriates. Choosing our Dutch-speaking vacancies in Greece is more than just taking a job; it is an invitation to integrate into a community where hospitality and heritage are woven into the very fabric of daily life in Greece.

Application Procedure

If you are eager to advance your professional status and become a representative for a leader in aviation, we welcome your application for our Athens-based team. Please proceed by clicking the Apply Now button to begin your transition with the Mercier Consultancy Group.