Customer Service Representative for Singapore Airlines

Who We Are at Mercier Consultancy Group

Mercier Consultancy Group acts as a bridge for talented individuals looking to advance their professional horizons on the global stage. As experts in international recruitment and BPO services, we take pride in supporting candidates as they transition into rewarding roles, specifically within the Dutch-speaking market and the flourishing aviation sector.

Position Highlights

We are currently opening doors for passionate individuals seeking a fresh start abroad. This is a unique opportunity for Spain-based Dutch speakers to secure a prestigious role with Singapore Airlines and relocate to Greece. By joining this world-renowned aviation team, you are positioning yourself for long-term career growth in a role that values excellence and dedication.

Daily Duties and Responsibilities

• Utilize professional problem-solving skills to ensure every passenger enjoys a smooth journey from start to finish.
• Stay informed regarding Singapore Airlines policies and aviation standards to deliver precise, current assistance.
• Support travelers with specialized requests, loyalty program inquiries, and luggage tracking needs.
• Maintain the impeccable reputation of the brand by providing top-tier interaction via live chat, phone, and email.
• Partner with international operations departments to fix any ticketing errors or operational blockers.
• Assist passengers with booking changes, new reservations, and itinerary adjustments in a high-touch environment.
• Handle complex customer queries in the aviation space, strictly adhering to safety and travel mandates.

What You Bring to the Table

• Fluency in Dutch (written and spoken) is required.
• You must hold a valid EU passport.
• Strong English language skills, necessary for managing internal systems and aviation technical documentation.
• Eagerness to move to Athens, Greece, and contribute to a vibrant, global workforce.
• The ability to remain calm and professional while managing high-stakes situations.
• Prior background in high-end customer service, travel, or the aviation field is a major plus.

Compensation and Benefits

• Comprehensive relocation package, including hotel stay, flights, and transfer services.
• Performance-based monthly bonuses.
• Competitive salary packages.
• Access to a dedicated Relocation Concierge team to manage your move, paperwork, and settling into your new home.
• Inclusive health insurance.
• Two additional salaries provided annually (13th and 14th months).
• Professional training programs, fully funded by the airline and our consultancy.
• A stellar entry point into the international aviation industry with high-quality jobs in Greece.

Experience Life in Greece

Discover the joy of living in Athens, Greece, where ancient history seamlessly merges with a modern, buzzing social scene. The Mediterranean climate, with over 300 days of annual sunlight, provides an idyllic backdrop for both your personal development and your career growth. You will find it easy to integrate into the friendly local community as you start your new life in Greece.

Relocating to Greece is about more than just a job; it is an invitation to explore a culture famous for its incredible cuisine and genuine hospitality. With advanced urban infrastructure and a deep sense of heritage, your transition to working in Greece promises to be an enriching experience. Begin your journey with us today and immerse yourself in everything this vibrant country has to offer.

Take the Next Step

If you are prepared to advance your career and represent a world-class airline, we would love to hear from you. Click the Apply Now button to submit your details and launch your exciting career path with Mercier Consultancy Group in Athens.