Customer Service Representative for Singapore Airlines

Who We Are: Mercier Consultancy Group

As a leading authority in global recruitment and business process outsourcing, Mercier Consultancy Group serves as the bridge between ambitious professionals and top-tier multinational brands. We specialize in streamlining the international hiring process, ensuring that talent successfully secures premium Dutch-speaking roles within the world’s most exciting business sectors.

The Role and Your New Adventure

We are currently opening doors for Belgium-based professionals to embark on a life-changing adventure with this Customer Service Representative role for Singapore Airlines in Greece. Trading rainy commutes for Aegean sunshine, you will join an elite team representing a legendary airline, gaining invaluable experience while working in one of the most desirable professional landscapes in Europe.

Core Duties

• Maintain the impeccable global reputation of Singapore Airlines through high-quality interactions across live chat, email, and phone channels.
• Assist passengers with baggage tracking, loyalty program account management, and various special assistance needs.
• Coordinate with international flight ops to address ticketing errors and mitigate operational hurdles.
• Ensure a superior travel experience for all passengers by providing expert problem-solving solutions before, during, and after their journeys.
• Maintain a comprehensive knowledge of the latest aviation policies and industry trends to offer accurate, real-time advice.
• Provide dedicated, high-touch support to travelers, handling complex issues regarding itinerary modifications and flight re-routing.
• Uphold strict aviation safety standards and travel regulations while resolving complex passenger inquiries.

Essential Qualifications

• Must possess a valid EU passport.
• Native or near-native proficiency in written and spoken Dutch.
• Professional-level command of the English language for system navigation and technical documentation.
• A genuine ambition to move to Athens, Greece, and integrate into a vibrant, international workforce.
• Strong interpersonal skills with the resilience to maintain excellence in fast-paced, high-stakes environments.
• Prior experience within the travel, aviation, or high-end service industries is considered a significant plus.

Benefits and Compensation

• Comprehensive, fully paid induction training conducted by the airline and our internal consultancy experts.
• A complete relocation package that covers your flight, hotel stay, and airport transfer.
• Attractive monthly performance-based bonuses.
• A dedicated, free Relocation Concierge team to manage your paperwork, housing, and integration into your new home.
• Competitive monthly base salary.
• Health insurance coverage.
• An unparalleled launchpad for your international aviation career with exciting roles in Greece.

Living and Working in Greece

Relocating to Athens offers a unique blend of ancient history and a modern, cosmopolitan lifestyle. You will enjoy 300 days of sunshine each year, world-class Mediterranean cuisine, and a breathtaking coastline. Living in Greece provides the perfect backdrop for personal growth, allowing you to thrive in a culture that deeply values hospitality and connection.

Beyond the job, moving to Greece represents a chance to immerse yourself in a rich, historical atmosphere supported by excellent infrastructure. Securing one of our Dutch-speaking roles in Greece is more than a career move; it is a lifestyle upgrade where you can experience the warmth of the Greek people and the vibrant energy of Athenian life every single day.

Application Procedure

Are you ready to take the next step in your career and represent an aviation icon? If you are eager to begin your professional journey in Athens, click the Apply Now button to register your application with the team at Mercier Consultancy Group.