Klantenservicemedewerker voor Mercedes

Who We Are

As a distinguished leader in European BPO and recruitment solutions, Mercier Consultancy Group serves as the bridge between ambitious professionals and industry-leading global brands. We specialize in cultivating career paths within the automotive sphere, consistently assisting Dutch-speaking experts in securing transformative, high-level roles overseas.

The Opportunity

We are currently opening doors for a Klantenservicemedewerker voor Mercedes based in Greece, providing a unique opportunity for Portugal-based Dutch speakers to embrace the freedom of an international career path. This role empowers you to build your future with an iconic automotive powerhouse while enjoying the flexibility of a modern, professional lifestyle set against the beautiful backdrop of Greece.

Daily Tasks

• Maintain precise documentation of all customer engagements within our CRM platform to monitor service metrics.
• Support vehicle owners with technical queries, service bookings, and general maintenance questions.
• Assist customers in leveraging connected car technology and digital automotive portals.
• Ensure that every interaction upholds the prestige and high-quality standards synonymous with the Mercedes brand.
• Coordinate with various internal teams to deliver efficient solutions to complex customer issues.
• Engage in continuous professional development through targeted workshops to remain at the forefront of Mercedes technology.
• Drive customer retention by focusing on swift, effective resolution of every inquiry.

Qualifications

• Professional fluency in Dutch, both written and verbal.
• Possession of a valid EU passport is a strict requirement.
• Adaptability to succeed in a dynamic, remote-work environment within Greece.
• Strong proficiency with digital tools and the desire to master specialized automotive software.
• A genuine enthusiasm for the automotive sector coupled with a dedicated customer-service focus.
• The ability to explain sophisticated technical concepts in a simple and accessible way.

Our Package

• Attractive monthly base salary.
• Performance-based monthly bonuses.
• Full relocation support including flights, accommodation, and airport transfers.
• Access to a dedicated Relocation Concierge team to assist with your move and integration into Greece.
• Comprehensive, high-coverage health insurance.
• Paid comprehensive training program to build your expertise on Mercedes products.
• Excellent remote working options based in Greece.
• Significant prospects for long-term career advancement within the automotive market.

Living in Greece

Choosing to relocate to Greece offers a spectacular change of pace. Beyond your professional duties, you will immerse yourself in a culture defined by historic landscapes, endless sunshine, and a world-renowned culinary tradition. Transitioning to a new country is made seamless by our expert support, allowing you to settle in quickly and explore everything Greece has to offer.

Professionals who choose to move to Greece find an ideal harmony between a rewarding, high-growth career and a relaxed Mediterranean lifestyle. By joining our team, you are securing more than just a job; you are choosing a vibrant new home. Start your next chapter today alongside other international professionals who have found success in Greece.

Get Started

If you are eager to accelerate your career at the heart of the automotive industry, we invite you to submit your application. Embark on this exciting journey with Mercier Consultancy Group; we look forward to discussing how your skills align with this exceptional opportunity.