Customer Service Representative for International Fintech Company

Who We Are: Mercier Consultancy Group

At Mercier Consultancy Group, we believe that professional growth is best fueled by vibrant community experiences. As a leading European recruitment partner, we specialize in bridging the gap between ambitious professionals and global industry innovators. We are dedicated to making your transition into a new career abroad as smooth and rewarding as possible.

Position Summary

We are currently opening doors for talented German-based professionals to take the next step in their careers by moving to Greece for an exciting role within the fintech sector. This is a unique opportunity for Germany-based German speakers to work remotely from Greece, combining professional development with a Mediterranean lifestyle. If you are passionate about financial technology and providing exceptional support, this position offers the perfect blend of career ambition and adventure.

Daily Duties and Responsibilities

• Manage financial transaction queries, account setups, and complex client requests with diligence.
• Ensure all interactions comply with strict privacy regulations and international financial security protocols.
• Work within a global team to maintain a high-level, cohesive support experience for every user.
• Utilize sophisticated CRM platforms to track communications and forward technical concerns to the correct departments.
• Provide world-class omnichannel support to Dutch-speaking clients of an industry-leading fintech brand.
• Strive for excellence in every client touchpoint, maintaining a focus on clarity, empathy, and speed.
• Participate in ongoing improvements to service workflows within our fintech operations.

Candidate Prerequisites

• Fluent or native-level proficiency in the Dutch language.
• Possession of a valid EU passport (non-negotiable).
• A strong drive for problem-solving and an interest in financial technology and digital services.
• Professional communication skills in English to engage with our global office environment.
• An eager, excellence-driven mindset ready to embrace one of the top Dutch-speaking roles available today.
• Prior background in Customer Support Services is highly valued, though not strictly required for application.

The Benefits Package

• Comprehensive relocation package covering flight, airport transfer, and initial hotel stay.
• Full-service Relocation Concierge team to assist with paperwork, finding housing, and local integration.
• Private health coverage alongside other attractive employee perks.
• Highly competitive monthly salary structure.
• Performance-based monthly bonuses tied to your success and service benchmarks.
• Extensive initial training to ensure you are fully prepared for your role in Greece, plus ongoing opportunities for skill growth.

Embracing Life in Greece

Choosing to relocate to Greece is an opportunity to immerse yourself in a country defined by ancient wonders and a relaxed, sunny pace of life. With over 300 days of annual sunshine, you will find it easy to balance a productive work schedule with an incredible social scene and stunning coastal landscapes.

Our dedicated support staff handles every detail of your relocation to Greece, ensuring your move is completely stress-free. Whether you are drawn to the vibrant culture of the city or the tranquility of the seaside, you will discover that life in Greece offers a superb quality of life. We are excited to support your transition to this beautiful destination.

Submit Your Profile

If you are ready to propel your professional journey forward with an international leader in Customer Support Services, please select the Apply Now button to share your details. The Mercier Consultancy Group recruitment team is looking forward to connecting with you and helping you settle into your exciting new position abroad. We wish you the very best of luck with your application!