Customer Service Representative for International Fintech Company

Who We Are: Mercier Consultancy Group

At Mercier Consultancy Group, we believe that finding the right job is about joining a community that values your growth. We specialize in bridging the gap between exceptional individuals and top-tier global corporations, ensuring that your journey from your current location to your next international chapter is as smooth and rewarding as possible.

Position Summary

We are searching for talented individuals to join our team in Greece, offering a unique opportunity for Spain-based Dutch speakers to embrace a change of scenery while working in a cutting-edge fintech environment. This role is ideal for those who are passionate about financial technology and want to build a career in a supportive, international atmosphere while thriving in the heart of the Mediterranean.

Your Daily Objectives

• Maintain rigorous privacy and data security standards in accordance with global financial regulations.
• Leverage CRM software to document every customer interaction and route complex technical inquiries to specialized teams.
• Resolve varied financial questions, payment queries, and account-related tasks with high efficiency.
• Partner with a diverse global team to foster a cohesive and high-performing service culture.
• Provide top-tier omnichannel support, representing our fintech partners with professionalism and expertise.
• Actively participate in improving our internal workflows to streamline the customer experience.
• Ensure that every communication is handled with empathy, clarity, and precision to build client trust.

Candidate Profile

• Proficiency in English, allowing for seamless integration into our international corporate culture.
• Full professional fluency in Dutch, both written and verbal.
• Ownership of a valid EU passport is a strict requirement for this international placement.
• An enthusiastic mindset toward financial services and the evolving world of fintech.
• While past customer service experience is viewed favorably, we welcome ambitious candidates ready to learn.
• A proactive approach to problem-solving and a desire to excel in a high-growth environment.

Benefits and Compensation

• Comprehensive, fully paid initial training to master your role in Greece.
• Full relocation support, including flight arrangements, transit assistance, and hotel stay.
• A competitive salary package.
• Access to an expert Relocation Concierge team to manage your move and local registration.
• Two additional bonus salaries paid annually (13th and 14th month).
• Performance-driven financial bonuses based on your success metrics.
• Private medical insurance coverage and various other corporate perks.
• Long-term prospects for professional development and training.

Living and Working in Greece

Relocating to Greece is an incredible way to enrich your personal life while advancing your career. You will find yourself surrounded by historic landmarks and beautiful coastlines, enjoying a culture famous for its hospitality and a Mediterranean climate that provides abundant sunshine throughout the year.

Our dedicated support staff ensures that your transition to Greece is completely handled, allowing you to focus on your new life. Whether you are drawn by the lifestyle in Athens or the coastal charm, this is an unmatched chance to balance your career goals with a high quality of life. We are ready to help you begin your adventure in Greece.

How to Join Us

If you are eager to take the next step in your professional journey within the dynamic Customer Support Services sector, please click the application link to share your details. The recruitment experts at Mercier Consultancy Group are looking forward to helping you make this exciting move. We wish you the very best in the process!