Customer Service Representative for International Fintech Company

Who We Are at Mercier Consultancy Group

Mercier Consultancy Group serves as a specialized bridge between high-potential professionals and global market leaders. We focus on curating impactful career paths within the fintech support sector, ensuring that every candidate receives personalized guidance as they transition into exciting new international roles.

The Opportunity: Your New Chapter

Are you craving a change of scenery? This is a unique opportunity for Belgium-based Dutch speakers to trade the daily grind for a vibrant Mediterranean adventure. We are actively seeking motivated individuals to join a dynamic fintech team based in Greece. Imagine waking up to brilliant sunshine and finishing your day by the sea, all while advancing your career within a fast-paced, high-tech global environment.

Daily Tasks and Responsibilities

• Ensure all interactions follow strict international finance security and privacy protocols.
• Assist Dutch-speaking customers with technical challenges and financial account management through various channels.
• Work closely with multicultural departments to foster a seamless and high-quality service experience.
• Provide insightful, empathetic, and efficient responses to complex transaction queries.
• Proactively suggest improvements to help refine our fintech support operational processes.
• Deliver excellent multi-channel customer service that aligns with the premium standards of our brand.
• Track and document all customer interactions utilizing sophisticated CRM software.

What We Look For

• A strong desire to relocate and build a life abroad while taking on this exciting challenge.
• Exceptional verbal and written proficiency in Dutch.
• A holding of a valid EU passport (mandatory requirement).
• A clear capability to communicate effectively in English within a multinational workplace.
• The ability to think critically and solve problems with a genuine interest in the fintech and tech sectors.
• While past experience in customer service is advantageous, we prioritize a positive attitude and a drive for professional growth.

Our Comprehensive Rewards Package

• Full coverage of your move to Greece, including flights, hotel stays, and professional moving assistance.
• A competitive salary structure topped with two additional yearly salaries (13th and 14th months).
• Performance-based monthly bonuses for meeting quality service targets.
• A supportive onboarding program with comprehensive training provided upon arrival in Greece.
• Dedicated relocation concierge services to help you navigate local administrative tasks and housing.
• Robust private health insurance and additional perks.
• Continuous learning paths and room to grow your career within the financial technology sector.

Embracing Life in Greece

Relocating to Greece offers a transformative blend of professional stimulation and a laid-back, coastal quality of life. As you settle into this historic nation, you will find yourself surrounded by stunning landscapes, world-famous historical landmarks, and a culture that celebrates work-life harmony under 300 days of annual sunshine.

Our dedicated team manages all aspects of your relocation to ensure that moving to Greece is smooth and worry-free. Whether you are drawn to the bustling urban energy of Athens or the relaxed atmosphere of the coast, this role is your gateway to a rewarding new lifestyle. We are eager to support your transition and help you make Greece your new home.

Submit Your Application

Are you ready to combine your professional talents with a bold new living experience? Simply click the "Apply Now" button to send us your details. The recruiters at Mercier Consultancy Group look forward to reviewing your background and guiding you toward your exciting future abroad. Good luck!