Customer Service Representative for International Fintech Company

Who We Are: Mercier Consultancy Group

As a distinguished leader in European talent acquisition and business process outsourcing, Mercier Consultancy Group specializes in bridging the gap between exceptional professionals and world-class organizations. We are committed to fostering significant career breakthroughs in the fintech support sector, ensuring that every candidate we represent experiences a smooth and rewarding transition to their new international role.

Position Summary

This is a unique opportunity for Netherlands-based Dutch speakers to accelerate their professional development by stepping into a dynamic fintech environment in Greece. By joining our team, you will not only gain exposure to cutting-edge financial technologies but also refine your global communication skills. We offer a structured growth path for ambitious individuals eager to advance their careers while living in a Mediterranean hub, providing all the logistical assistance necessary to make your relocation a complete success.

Core Responsibilities

• Ensure strict adherence to all financial security protocols and international data privacy regulations.
• Provide world-class, empathetic, and efficient support to Dutch-speaking users of a premier fintech platform.
• Manage a diverse range of account-related tasks and complex financial queries using specialized CRM software.
• Partner with cross-functional global teams to deliver a seamless and high-quality user experience.
• Actively participate in the refinement of support procedures to boost overall operational performance.
• Serve as a primary point of contact for omnichannel communications, ensuring resolution across all client touchpoints.
• Identify technical challenges and escalate them to the appropriate internal teams for swift resolution.

Candidate Profile

• Possession of a valid EU passport is an essential requirement.
• Full professional proficiency in both Dutch (native or near-native) and English.
• An inquisitive mindset with a genuine enthusiasm for financial services and modern technology.
• Previous background in a Customer Support Services role is beneficial, though not strictly required.
• A strong drive for success and a clear intention to embark on a challenging and rewarding international assignment.
• Demonstrated ability to think critically and solve problems effectively under pressure.

Compensation and Benefits

• Full coverage of relocation costs, including flights, airport transfers, and initial housing.
• Attractive monthly salary packages.
• Performance-based monthly bonuses tied to service excellence.
• The security of a 13th and 14th-month salary bonus structure.
• Comprehensive training programs designed to prepare you for your new role in Greece.
• Premium private health insurance and additional corporate perks.
• End-to-end support from our Relocation Concierge team to manage your paperwork and local integration.
• Consistent access to professional growth resources and career mentorship.

The Greek Experience

Relocating to Greece is far more than just a job change; it is an invitation to immerse yourself in a rich, historic culture and an enviable Mediterranean lifestyle. Professionals based here enjoy a spectacular landscape, a warm climate with over 300 days of annual sunshine, and a lively social atmosphere that encourages a perfect balance between work and life.

Our dedicated relocation experts simplify the entire process of moving to Greece, managing all administrative hurdles so you can focus on your new life. From the iconic history of Athens to the unparalleled coastal beauty, choosing to develop your career in Greece is a life-changing decision. We are excited to support your transition and help you build a prosperous future abroad.

Submission Instructions

If you are prepared to advance your professional journey within the global Customer Support Services sector, please use the Apply Now button to share your credentials with us. The recruitment specialists at Mercier Consultancy Group are looking forward to reviewing your profile and guiding you toward a successful placement. We wish you the best of luck!