Customer Service Representative for a Telecom Provider

Our Identity at Mercier Consultancy Group

Mercier Consultancy Group stands at the forefront of global talent acquisition, serving as a vital bridge between high-achieving professionals and elite international organizations. We take pride in streamlining the career evolution of experts by placing them into challenging, high-growth positions within the telecommunications and business process outsourcing sectors.

The Opportunity: Sun, Career, and Adventure

If you are currently based in Hungary and searching for a refreshing change of scenery, this is a unique opportunity for Hungary-based Dutch speakers to work remotely from Greece. We are hiring a Klantenservicemedewerker bij telecomprovider to join our team in the heart of Greece, inviting you to trade the daily grind for the warmth of the Mediterranean. This role is crafted for those who value career development as much as they value exploring one of the most culturally vibrant and sunny destinations in Europe.

Core Duties and Expectations

• Utilize your communication skills to represent our telecom partner, building positive brand sentiment through every interaction.
• Ensure precise logging of client data while strictly following internal security and quality guidelines.
• Deliver expert technical assistance, resolving internet, mobile, and TV connectivity challenges with speed and accuracy.
• Coordinate with internal departments to troubleshoot and finalize complex customer resolutions.
• Handle subscription updates, billing inquiries, and service renewals via our customer database.
• Consistently reach and exceed individual and group targets related to service quality and efficiency.
• Offer comprehensive support to users, providing clear answers for all telecommunication service needs.

Mandatory Qualifications

• Possess a valid EU passport, which grants you the right to work in Greece without the need for visa processing.
• Hold a native or highly proficient level of Dutch, both verbal and written.
• Demonstrate a natural aptitude for technology combined with a genuinely helpful, problem-solving mindset.
• Display a readiness to relocate to Athens, Greece, to join our team in an active office environment.
• Show enthusiasm for a fast-paced telecommunications career and excellent customer care standards.

The Compensation and Benefits Package

• Comprehensive relocation support, including flight arrangements, transit assistance, and initial hotel accommodations.
• Full access to a specialized Relocation Concierge team to assist with all logistics, housing, and settling into your new home.
• Competitive base monthly salary.
• An additional two salaries paid annually (13th and 14th month).
• Generous monthly performance-based bonuses.
• Professional training provided at no cost, covering all relevant telecom software and operational protocols.
• Included health insurance coverage.
• Plus, a wide array of additional company perks.

Experiencing Life in Greece

Relocating to Athens, Greece, is more than just a job move; it is an invitation to immerse yourself in a world-class environment. By securing a Klantenservicemedewerker bij telecomprovider role, you will find yourself surrounded by an extraordinary mix of ancient wonders, contemporary urban life, and year-round sunshine.

Beyond the professional scope, life here offers an endless array of Mediterranean culinary delights and a warm, inclusive international social circle. We remove the stress from moving to Greece, ensuring you arrive well-prepared and ready to enjoy your new surroundings. Join the many professionals who have kickstarted their international journeys by choosing our Opportunities in Greece.

Take the Next Step

Are you prepared to launch your next big adventure? Click the Apply Now button to share your details with the Mercier Consultancy Group team. We are excited to evaluate your background and support you as you embark on this rewarding professional chapter in Athens.

Best regards,
The Recruitment Team at Mercier Consultancy Group