Customer Service Representative for a Telecom Provider

Who We Are at Mercier Consultancy Group

Mercier Consultancy Group stands as a premier global talent agency, dedicated to bridging the gap between high-caliber professionals and transformative career journeys across Europe. We take pride in our expertise in guiding talented individuals through the entire transition process, ensuring they land impactful roles within the fast-paced international telecommunications and BPO sectors.

The Opportunity Awaits

If you are craving endless sunshine, Mediterranean adventures, and a fresh start, this is your sign. We are offering a unique opportunity for Belgium-based Dutch speakers to elevate their careers while working remotely from Greece. This role is designed for those who want to blend a meaningful professional trajectory in telecommunications with the laid-back, sun-drenched lifestyle that only Athens can provide.

Your Daily Impact

• Act as a primary point of contact for our telecom partner, embodying the brand’s values through every interaction.
• Assist clients with their television, mobile, and internet service requirements, ensuring top-tier support.
• Document every customer interaction with meticulous care, following all data security and quality guidelines.
• Address technical connectivity challenges with accuracy and a calm, analytical approach.
• Coordinate with internal departments to troubleshoot and resolve complex client concerns.
• Handle billing questions, subscription changes, and service upgrades efficiently.
• Meet your individual and team targets by delivering exceptional service consistently.

Who We Are Looking For

• Absolute fluency in Dutch (written and spoken) is a key requirement.
• You possess a valid EU passport, facilitating your employment in Greece.
• You bring an enthusiastic attitude toward technology and the telecom sector.
• Excellent interpersonal skills and a genuine commitment to solving customer problems.
• A readiness to move to Athens, Greece, to join our team in a professional office environment.

What You Can Expect

• Competitive base salary per month.
• Performance-based monthly bonuses.
• Comprehensive, fully paid initial training on internal procedures and systems.
• Extensive health insurance coverage.
• Full relocation support: we cover your flight, initial hotel stay, and transport costs.
• Expert Relocation Concierge: a dedicated team to manage your accommodation search, official documentation, and integration.
• And much more to ensure your success.

Embracing Life in Greece

Relocating to Athens offers more than just a job; it’s an invitation to experience one of the world's most historic and vibrant cities. Living in Greece means waking up to consistent blue skies, enjoying world-class cuisine, and immersing yourself in a culture that truly knows how to enjoy life.

Our relocation experts handle the heavy lifting, ensuring your move to Greece is seamless so you can focus on the excitement of your new international chapter. Join a thriving community of expats and discover exactly why so many professionals choose to build their careers in Athens.

How to Join Us

Ready to embark on this professional adventure? Hit the Apply Now button to share your details with the Mercier Consultancy Group team. We look forward to reviewing your application and helping you kickstart your career in beautiful Athens.

Sincerely,
The Recruitment Team at Mercier Consultancy Group