Klantenservicemedewerker

About Mercier Consultancy Group

At Mercier Consultancy Group, we believe that professional success is deeply rooted in connection. We function as a global bridge, linking ambitious individuals with industry-leading organizations through high-impact recruitment and BPO services. Our mission is to facilitate career transformations that prioritize both personal development and the thrill of international living.

Job Overview

We are thrilled to present a unique opportunity for Germany-based German speakers to work remotely from Greece, while utilizing their Dutch language skills in a professional Customer Support environment. If you are looking to evolve your career within the Customer Support Services sector while immersing yourself in a vibrant Mediterranean culture, this role offers the perfect harmony of professional challenges and a fantastic new lifestyle.

Core Duties

• Utilize your Dutch language expertise to build meaningful, solution-oriented connections with customers.
• Ensure high-quality standards by refining internal support workflows and suggesting process improvements.
• Assist customers via phone, email, and live chat, prioritizing rapid and effective resolutions.
• Stay fully informed on product developments by working closely with internal departments to maintain excellence in Customer Support Services.
• Manage user inquiries and troubleshoot service hurdles with a focus on delivering a seamless experience.
• Log all interactions precisely within our CRM databases to guarantee optimal data management.
• Act as a key representative in the Customer Support Services sector, providing world-class assistance for our global clientele.

Candidate Profile

• Possession of a valid EU passport is an essential requirement.
• Professional fluency in Dutch (spoken and written) is mandatory.
• An innate ability to communicate clearly, transforming technical details into simple, user-friendly language.
• A driven, proactive mindset coupled with the ability to perform effectively in a remote or office-based setting in Greece.
• Genuine enthusiasm for the Customer Support Services field and a thirst for continuous learning.
• A collaborative spirit that helps you flourish in our fast-paced, international team culture.

The Benefits Package

• Comprehensive relocation package (flights, hotel stay, and transfers) for a smooth transition to Greece.
• Competitive base salary paid monthly.
• Full coverage of private health insurance.
• Two bonus salaries annually (13th and 14th month).
• Monthly performance incentives to reward your hard work and achievements.
• Complete initial training provided to ensure you feel confident and ready for your Customer Support Services tasks.
• Access to a dedicated Relocation Concierge team to assist with paperwork, finding a home, and settling into your new environment.
• Inclusion in exclusive networking events and much more as part of our community of professionals based in Greece.

Your New Life in Greece

Imagine waking up in the heart of ancient history, surrounded by stunning coastal scenery and a welcoming Mediterranean atmosphere. By accepting this role, you aren’t just securing a job—you are embracing a lifestyle characterized by sun-drenched days, rich traditions, and an enviable work-life balance that Greece is world-famous for.

Our dedicated support system makes moving to Greece a seamless and enjoyable process. From the energetic local hubs to the calm of the seaside, there is so much to explore. Join the growing community of professionals who have opted to elevate their careers and happiness by moving to Greece, and see why this path is so highly sought after.

Application Instructions

Are you prepared to launch this new chapter and start your journey as a Klantenservicemedewerker in Greece? We encourage you to submit your application today. Our recruitment specialists are standing by to guide you through every stage of the hiring process.

Best wishes,
The Recruitment Team at Mercier Consultancy Group