Klantenservicemedewerker

Who We Are: Mercier Consultancy Group

At Mercier Consultancy Group, we act as a vital bridge between high-potential professionals and leading international companies. As an expert recruitment and BPO agency, our mission is to craft career paths that merge long-term professional advancement with life-changing global experiences.

Career Opportunity Overview

If you value independence and are ready to escape the daily grind, this is a unique opportunity for Portugal-based Dutch speakers to work remotely from Greece. We are searching for a dynamic individual to step into a Klantenservicemedewerker role in Greece, providing the freedom to redefine your work-life balance while excelling within the Customer Support Services industry.

Daily Responsibilities

• Improve our internal workflows and support processes through your active participation and feedback.
• Ensure data accuracy by consistently logging and managing customer interactions within our CRM platforms.
• Act as the primary point of contact for international clients, delivering exceptional service as a Klantenservicemedewerker.
• Resolve complex service queries through chat, phone, and email, always prioritizing customer satisfaction.
• Foster genuine connections with customers by providing empathetic, high-quality assistance in the Dutch language.
• Stay ahead of the curve by collaborating with colleagues to master our product updates and service requirements.
• Address and troubleshoot technical or service-related issues, maintaining a professional standard throughout the process.

Ideal Candidate Profile

• A valid EU passport is an essential requirement for this position.
• Complete fluency in Dutch (both spoken and written) is required.
• A self-driven and proactive nature, capable of working independently in a hybrid or remote setup while in Greece.
• Strong interpersonal skills, with the talent to translate technical concepts into clear, user-friendly language.
• An enthusiastic commitment to building a career within the competitive landscape of Customer Support Services.
• A collaborative spirit and a positive mindset that thrives in diverse, fast-moving office environments.

Remuneration and Perks

• Full relocation support (flights, airport transfers, and temporary accommodation) to help you move to Greece.
• A competitive salary package.
• Access to professional networking events specifically curated for expats working in Greece.
• Comprehensive health insurance plan.
• Two extra annual salaries (13th and 14th months) included in the compensation structure.
• A dedicated relocation concierge team to handle your administrative move-in logistics, including housing assistance.
• Performance-based monthly bonuses to recognize your hard work and achievements.
• Extensive initial training provided to ensure you are fully prepared for your new role.

The Greek Experience

Imagine starting your new chapter in a country where history meets modern convenience. Choosing these roles in Greece allows you to immerse yourself in a culture celebrated for its warmth, stunning Mediterranean vistas, and vibrant social life. By combining a professional career with the relaxed Greek pace of life, you gain a standard of living that is truly world-class.

Our relocation experts ensure that your transition to Greece is seamless and enjoyable. From the sun-drenched coastline to the buzzing energy of the city centers, moving to Greece creates the perfect environment to thrive both personally and professionally. Discover how rewarding a career abroad can be while enjoying the best of the Mediterranean lifestyle.

Get Started

If you are prepared to embark on this adventure and become our next Klantenservicemedewerker in Greece, we encourage you to submit your application today. Our team is eager to review your profile and assist you through the next stages.

Best wishes,
The Recruitment Team at Mercier Consultancy Group