Klantenservice voor bol

Who We Are: Mercier Consultancy Group

At Mercier Consultancy Group, we act as a bridge between ambitious professionals and world-class organizations. As a leading international talent agency, we specialize in orchestrating seamless career pivots for those looking to excel in European hubs, ensuring every candidate finds a perfect match within our network of prestigious BPO partners.

Position Summary

We are delighted to present a unique opportunity for Spain-based Dutch speakers to elevate their professional journey by relocating to work in Greece. Representing the iconic retail giant bol, this role invites you to become part of a welcoming international family while building a rewarding career in the sun-drenched landscape of Greece.

Core Duties

• Utilize advanced CRM tools to meticulously log and update customer interaction records.
• Provide top-tier support across multiple channels, including telephone, electronic mail, and live messaging.
• Act as a brand ambassador, upholding a stellar reputation through clear and helpful communication.
• Help retail clients navigate the order lifecycle, covering product inquiries, shipping updates, and returns.
• Use a solution-oriented approach to resolve retail-focused queries with empathy and speed.
• Work closely with broader internal departments to enhance the overall customer service workflow.
• Develop a deep, working expertise of the expansive bol product portfolio and corporate service guidelines.

Criteria for Success

• Full proficiency in Dutch, both verbal and written, is an absolute necessity.
• Candidates must hold a valid EU passport.
• Confidence in English is required for daily collaboration within our international team.
• We value a service-focused mindset and the ability to navigate fast-paced digital retail environments.
• Background experience in retail or direct customer support roles is considered highly beneficial.

The Package

• Comprehensive healthcare coverage.
• A competitive salary structure featuring 14 monthly payments per year.
• Generous performance-linked incentives.
• Complete relocation support, including flight arrangements, transit assistance, and initial hotel lodging.
• A personal Relocation Concierge service to guide you through bureaucracy, finding a home, and settling into your new life.
• Extensive initial training to master our retail support processes.
• Vibrant pathways for professional growth within the retail services industry.
• Additional perks and benefits to be discussed during the interview stage.

Experience Life in Greece

Choosing to move to Greece is more than just a career move; it is an immersion into a lifestyle defined by sunshine, ancient history, and world-class hospitality. By joining our team in Greece, you gain the perfect harmony between a high-achieving retail career and the leisurely pace of Mediterranean living.

As you settle into your new role with bol, you will find yourself welcomed into a tight-knit community of expats and locals alike. From the stunning coastal vistas to the legendary local cuisine, relocating to Greece represents a transformative chapter that we are fully committed to supporting from start to finish.

Join Our Team

If you are eager to start this new chapter and take your career to new heights, simply click the Apply Now button to connect with the team at Mercier Consultancy Group. We are excited to review your background and provide the necessary support to ensure your transition is smooth and successful.

Warmly,
The Recruitment Team at Mercier Consultancy Group