Klantenservice voor bol

Who We Are at Mercier Consultancy Group

Mercier Consultancy Group stands at the forefront of international recruitment, specializing in bridging the gap between exceptional talent and premier global corporations. We focus on curating transformative professional experiences for individuals ready to excel in high-energy, international work environments.

The Role and Your New Lifestyle

Imagine trading your daily routine for a life of sunshine, culture, and coastal adventures; this is a unique opportunity for Belgium-based Dutch speakers to work from Greece while representing bol, a household name in retail. We are seeking passionate customer support experts to join a dynamic team in a role that blends professional growth with the vibrant, sun-soaked lifestyle of the Mediterranean.

Day-to-Day Responsibilities

• Maintain detailed records of every customer conversation within our sophisticated CRM platforms.
• Represent the bol brand with professionalism and poise, fostering trust and loyalty through every interaction.
• Assist customers via multiple channels including live chat, email, and telephone to ensure a seamless retail experience.
• Partner with colleagues to refine and optimize current support procedures for greater efficiency.
• Provide expert guidance on bol’s extensive product catalog and company policies.
• Offer empathetic, high-quality assistance for order management, product inquiries, and returns.
• Resolve complex consumer queries with efficiency, ensuring each customer feels valued and supported.

What You Bring to the Team

• Proficiency in Dutch (native or fluent level) is a strict requirement.
• Candidates must hold a valid EU passport.
• A background in retail or a customer-centric role will be highly regarded.
• Capability to thrive in a digital, fast-paced retail landscape with a service-focused mindset.
• A strong grasp of the English language for daily internal communications.

Package and Perks

• Comprehensive relocation support, covering flights, hotel accommodation, and transfer services.
• A highly competitive salary structure including 2 extra annual salaries (13th and 14th months).
• Access to our dedicated relocation concierge team to assist with your move, documentation, and local housing.
• Structured, fully paid training to ensure you are fully prepared for your responsibilities.
• Monthly performance-based bonuses to reward your hard work.
• Opportunities for long-term career progression within the retail industry.
• Health insurance coverage.
• Additional benefits and workplace incentives.

Discover Life in Greece

Choosing to relocate to Greece means waking up to more than 300 days of sunshine and an enviable work-life balance. Whether you are exploring ancient ruins on your day off or relaxing by the seaside, you will find that living in Greece offers an incredible change of pace that complements your career in the retail sector perfectly.

By accepting this Klantenservice voor bol role in Greece, you are integrating into a vibrant international community. From the world-famous local cuisine to the stunning scenery, we ensure your transition is seamless with the full backing of our relocation specialists, making your move a rewarding milestone in your life.

How to Get Started

If you feel the time is right to launch your international career, use the Apply Now button to submit your details to Mercier Consultancy Group. We are eager to assess your application and provide support as you pursue this exciting professional chapter.

Warm regards,
The Recruitment Team at Mercier Consultancy Group