Klantenservice voor bol

Who We Are at Mercier Consultancy Group

At Mercier Consultancy Group, we specialize in bridging the gap between exceptional talent and international career growth. As a leading recruitment partner, we focus on placing skilled professionals into prestigious roles across Europe, helping them navigate international career moves with ease and confidence.

The Opportunity

We are thrilled to offer this unique opportunity for Portugal-based Dutch speakers to elevate their professional life by relocating to work in Greece. This Klantenservice voor bol role grants you the freedom to step out of your comfort zone and into an international retail environment. If you value flexibility and seek to build a career in a dynamic, sun-drenched setting, this is the perfect career transition for you.

Role Expectations

• Utilize our internal CRM software to maintain precise records of all customer engagements.
• Champion the bol brand voice by providing helpful, empathetic, and professional assistance.
• Help customers with their shopping inquiries, including order management, return logistics, and product questions across multiple digital channels.
• Ensure high-quality interactions that reflect the premium standard expected by bol clients.
• Work alongside your team to continuously improve the efficacy of retail support workflows.
• Resolve complex consumer disputes with speed and high-level interpersonal skills.
• Stay informed on evolving product trends and internal store policies to provide accurate guidance.

Candidate Prerequisites

• You must hold a valid EU passport.
• Fluent or native Dutch proficiency is non-negotiable.
• Strong English verbal and written communication for collaborating within our international office.
• An eagerness to excel in a fast-paced, customer-focused environment.
• Prior background in retail or call center operations is highly desirable.

Compensation and Benefits

• Comprehensive relocation support provided, including flight, hotel stay, and private transfer.
• Dedicated relocation assistance team to help you navigate housing and local bureaucracy upon moving.
• Attractive salary package, supplemented by 13th and 14th-month bonus payments.
• Continuous learning opportunities and clear pathways for internal promotion.
• Monthly performance-based bonuses to reward your hard work.
• Private health insurance coverage.
• Fully paid professional onboarding program to set you up for success.
• Plus many additional employee perks!

Life in Greece

Choosing to move to Greece means embracing a life where history and modern living intersect. You will find that life here offers the perfect balance, combining a focused retail career with endless opportunities for weekend trips to ancient ruins and crystal-clear Aegean waters. With over 300 days of sunshine annually, your downtime is spent outdoors in one of Europe’s most vibrant cultures.

Starting this position in Greece connects you with a diverse global community of expatriates and locals alike. From the moment you arrive, our expert support team ensures that your relocation to Greece is smooth, stress-free, and life-changing, providing you with all the stability you need to succeed in your new role.

Launch Your Application

Are you ready to commit to this new chapter? Simply click the Apply Now button to submit your details to the recruitment team at Mercier Consultancy Group. We are thrilled to review your background and assist you in securing your spot in this vibrant international role.

Warmly,
The Recruitment Team at Mercier Consultancy Group