Klantenservice voor Netflix

Our Identity at Mercier Consultancy Group

As a distinguished global recruitment and business process outsourcing leader, Mercier Consultancy Group thrives on bridging the gap between exceptional talent and premier corporate roles throughout Europe. We take immense pride in crafting bespoke career paths for our candidates, ensuring that your transition into the Klantenservice voor Netflix role in Greece is effortless, rewarding, and perfectly aligned with your professional aspirations.

The Opportunity for You

We are thrilled to offer a unique opportunity for Germany-based German speakers to relocate and work remotely from Greece, joining an inclusive and supportive global community. This role represents more than just a job; it is an invitation to bring your expertise to the world’s most recognizable streaming brand while immersing yourself in the breathtaking Mediterranean landscape. If you are seeking a career shift that balances high-impact professional growth with a vibrant, sunny culture, we invite you to explore this exceptional path with us.

Role Expectations

• Utilize internal systems to escalate complex inquiries, ensuring our viewers enjoy an uninterrupted entertainment experience.
• Stay informed regarding platform updates, new content drops, and company policies to offer accurate assistance.
• Resolve technical playback difficulties, manage account settings, and answer billing-related questions for users.
• Champion a positive, inclusive atmosphere within our international team based in the streaming sector.
• Deliver top-tier support via phone, email, and live chat for subscribers of the premier streaming service.
• Commit to exceeding customer expectations by providing service that is both highly efficient and genuinely friendly.
• Master the specific streaming tools required to troubleshoot and solve service requests with precision.

Essential Qualifications

• A valid EU passport is a mandatory requirement.
• Professional proficiency in both spoken and written Dutch is strictly required for this position.
• An innate passion for the streaming industry combined with a natural aptitude for helping others.
• A strong grasp of English, necessary for international team collaboration and comprehensive training.
• Confidence in navigating digital software and an ability to quickly adapt to new technical platforms.
• Exceptional problem-solving capabilities and a mindset focused on delivering a great customer experience.

Benefits and Compensation

• A comprehensive Relocation Package that covers your flight, hotel stay, and transfer upon arrival.
• A competitive monthly salary supplemented by 2 additional salaries annually (the 13th and 14th months).
• An all-inclusive Health Insurance plan.
• Professional, fully paid training to guarantee you excel within the streaming industry.
• Support from our Relocation Concierge, a team dedicated to handling your move, housing search, and official documentation.
• Regular Performance Bonuses designed to reward your hard work and consistent dedication.
• A fantastic chance to advance your career in one of the most sought-after Dutch-speaking roles in Greece.
• Numerous additional perks and company benefits.

Your New Life in Greece

Embracing a move to Greece means stepping into a lifestyle where historical wonder meets coastal serenity. As you embark on your Klantenservice voor Netflix journey, you will find yourself surrounded by incredible Mediterranean cuisine, warm hospitality, and over 300 days of glorious sunshine every year. This is the perfect setting to achieve a work-life balance that is difficult to find anywhere else in Europe.

Our expert Relocation Concierge team ensures that your transition to Greece is simple and completely stress-free. From assisting with the logistics of your move to helping you secure a comfortable apartment, we are dedicated to making sure you feel at home in this stunning country from day one.

Getting Started

If you are eager to advance your professional journey and start an exciting new chapter in the streaming sector, we want to hear from you. Simply click the 'Apply Now' button to share your details and become a part of the Mercier Consultancy Group family. We look forward to seeing you soon in Greece!