Klantenservice voor Netflix

Who is Mercier Consultancy Group?

As a distinguished leader in global recruitment and BPO services, Mercier Consultancy Group excels at bridging the gap between ambitious professionals and world-class international employers. We specialize in tailoring career pathways that offer both professional progression and personal growth, ensuring that candidates moving to Greece for a role like the Klantenservice voor Netflix position receive dedicated, high-touch support throughout their entire relocation journey.

Position Summary and Development

This role serves as a unique opportunity for Netherlands-based Dutch speakers to accelerate their professional trajectory within the digital media landscape while embracing an international relocation. By stepping into this role, you will sharpen your analytical problem-solving skills and gain invaluable experience in a multinational environment. We invite you to build a career that balances high-impact work in the streaming sector with the enriching, sun-drenched lifestyle found in Greece.

Your Daily Objectives

• Stay informed on the latest content updates, service guidelines, and platform functionality to provide precise support.
• Assist customers with inquiries regarding billing, account settings, and technical playback troubleshooting.
• Champion a service-oriented culture while working alongside a global, remote-friendly team in the streaming industry.
• Deliver professional, warm, and highly effective support via phone, email, and live chat channels.
• Work within sophisticated streaming tools to identify and resolve user service requests promptly.
• Partner with internal departments to escalate complex technical matters, guaranteeing a premium viewing experience for every subscriber.
• Consistently strive for excellence to ensure high levels of customer satisfaction and user loyalty.

Criteria for Applicants

• Demonstrated ability to solve problems with a focus on the customer experience.
• Native or near-native proficiency in Dutch is required.
• A valid EU passport is a strict requirement for this role.
• Solid technical aptitude and ease in navigating new software and modern digital interfaces.
• Strong English language capabilities to ensure smooth collaboration during training and team interactions.
• A genuine enthusiasm for the streaming media sector and a commitment to providing top-tier service.

Benefits and Compensation

• Attractive monthly salary bolstered by 2 additional yearly salaries (13th and 14th months).
• Full relocation support (flights, airport transfers, and hotel accommodation).
• Performance-based monthly bonuses to recognize your achievements.
• Comprehensive healthcare coverage as part of your employment package.
• Professional training provided to ensure you become an expert in the streaming platforms domain.
• Access to our Relocation Concierge team, who will manage your move, legal documentation, and settling-in process.
• A rewarding career development path within a leading Dutch-speaking position in Greece.
• Plus many additional perks.

The Experience of Living in Greece

Relocating to Greece allows you to trade your daily routine for a life defined by Mediterranean charm and historic wonder. With year-round temperate weather, beautiful landscapes, and a vibrant social scene, your move to Greece provides a refreshing change of pace and an exceptional work-life balance. You will find it remarkably simple to integrate into the local culture while enjoying world-class gastronomy and endless weekend exploration.

We ensure your transition is seamless through our personalized Relocation Concierge service. Our experts handle the complexities of your move to Greece—from administrative tasks to securing your new housing—so you can focus entirely on enjoying your new home and your new role.

Take the Next Step

Are you prepared to advance your professional career and move to Greece? We invite you to join the Mercier Consultancy Group and make your mark in the streaming industry. Click the 'Apply Now' button to start your application, and let us help you begin this exciting new chapter in your life!