German Speaking Video Streaming Customer Experts

Who We Are at Mercier Consultancy Group

As a distinguished leader in European BPO and professional recruitment, Mercier Consultancy Group serves as the bridge between ambitious talent and the world’s most recognizable corporate brands. Our mission is to identify top-tier professionals for pivotal career opportunities, maintaining a reputation for excellence that defines the modern recruitment landscape across Europe.

The Opportunity: Professional Freedom

We are currently presenting a unique opportunity for Hungary-based German speakers to work remotely from Greece, embracing a lifestyle defined by both professional growth and personal liberation. In this vibrant role as a German Speaking Video Streaming Customer Expert, you will act as a key support lead for subscribers of a premier streaming service, ensuring every viewer enjoys a flawless and immersive entertainment experience.

Core Duties

• Document user interactions within our CRM system to track progress and enhance service efficiency.
• Represent the company as a brand ambassador, ensuring every touchpoint mirrors the premium quality of our streaming partners.
• Assist subscribers via chat, phone, and email to resolve technical hurdles, billing questions, and navigation queries.
• Deliver high-quality, personalized assistance that consistently exceeds satisfaction benchmarks.
• Engage with new platform updates and trending content to better support your user base.
• Report technical anomalies to the relevant engineering departments to facilitate long-term platform improvements.
• Provide world-class support for users across the entire video streaming ecosystem.

Candidate Qualifications

• A genuine passion for digital entertainment and the evolving streaming landscape.
• Ability to relocate to Greece to kickstart this international career milestone.
• Exceptional verbal and written command of the German language.
• A valid EU passport or existing authorization to live and work within the EU.
• Advanced proficiency in English for daily communication with our international team.
• A customer-centric mindset coupled with strong interpersonal and communication abilities.

Our Comprehensive Benefits Package

• Fully covered relocation assistance, including flights, transfer, and initial hotel stay.
• A competitive salary structure augmented by two additional salaries per year (13th and 14th month).
• Career progression paths within our international organization.
• Full private medical insurance coverage for peace of mind.
• Ongoing monthly performance-based bonuses to reward your hard work.
• Extensive, fully paid professional training to become an expert in the streaming sector.
• An energetic, multicultural workplace environment, complete with regular social gatherings and events.

The Experience of Living in Greece

Selecting this position allows you to immerse yourself in the enchanting Mediterranean lifestyle. Living in Greece means waking up to a harmony of ancient wonders, sparkling coastlines, and a welcoming social culture that provides the perfect balance to your daily professional tasks. From historical excursions to coastal relaxation, Greece offers an elevated standard of living that remains truly unmatched.

By accepting this offer to relocate to Greece, you will enjoy world-renowned cuisine and legendary local hospitality. We handle the logistical complexities of your move to Greece, ensuring you arrive ready to build a successful career while soaking up the sun and culture that make this country a top choice for global professionals.

Applying for Your Future

If you are eager to elevate your professional trajectory and join a vibrant community of international workers thriving in Greece, we invite you to submit your application by clicking below. Your next adventure with Mercier Consultancy Group is just a click away.