German Speaking Video Streaming Customer Experts

Who We Are: The Mercier Consultancy Group Advantage

As a distinguished leader in European BPO and professional recruitment, Mercier Consultancy Group serves as a bridge for talent seeking high-impact careers. We pride ourselves on partnering with elite global corporations, consistently setting the bar for recruitment quality and helping professionals transition into roles that redefine their career trajectory.

The Opportunity for You

We are thrilled to offer a unique opportunity for Luxembourg-based German speakers to work remotely from Greece and join our community of global innovators. In this pivotal role, you will be the face of a prestigious international streaming brand, ensuring that subscribers receive a seamless and delightful entertainment experience as you assist them with their inquiries.

Your Daily Impact

• Utilize the CRM system to track and document customer engagements, ensuring operational efficiency.
• Resolve technical challenges, address billing questions, and assist users with streaming platform navigation.
• Act as a dedicated brand ambassador, upholding the high standards of our premium streaming clients.
• Proactively monitor new platform features and entertainment releases to provide expert guidance to users.
• Deliver professional and personalized support across chat, email, and telephone channels.
• Escalate advanced technical bottlenecks to specialized engineering departments for swift resolution.
• Cultivate exceptional customer satisfaction by offering proactive, solution-focused assistance within the entertainment space.

Candidate Requirements

• You hold a valid EU passport or possess a work permit enabling professional residency in the EU.
• A genuine passion for the digital media and video streaming landscape.
• Fluency in German (verbal and written) is non-negotiable for this role.
• Excellent interpersonal and communication skills combined with a customer-focused attitude.
• Willingness and ability to relocate to Greece to begin this career adventure.
• Strong proficiency in English to ensure smooth collaboration with our international team members.

Compensation and Benefits

• Comprehensive private health insurance coverage.
• A competitive monthly salary supplemented by two additional annual salaries (13th and 14th months).
• Fully paid relocation support, including flight arrangements, transit assistance, and initial hotel lodging.
• Extensive, fully compensated training programs designed to make you an expert in the streaming ecosystem.
• Career growth pathways and advancement possibilities within our international network.
• Regular performance-based bonuses to reward your hard work and achievements.
• Access to a vibrant, multi-cultural work atmosphere complete with team-building events and socials.

Experience Life in Greece

Embracing this career move means fully immersing yourself in the classic Mediterranean way of life. By choosing to relocate to Greece, you will enjoy a lifestyle defined by stunning coastal vistas, a rich tapestry of historical landmarks, and a welcoming social atmosphere. It is a destination that balances professional ambition with a truly enviable quality of life.

By joining our team, you will experience the famous warmth of local Greek hospitality and world-class culinary traditions. Our end-to-end relocation support ensures your move to Greece is effortless, providing you the stability needed to advance your career while soaking in the cultural beauty that makes Greece a top-tier choice for professionals worldwide.

Apply Now

If you are eager to elevate your professional profile and join a thriving community of expats working in Greece, we invite you to submit your application today. Your new chapter starts with Mercier Consultancy Group.