German Speaking Video Streaming Customer Experts

Who We Are: Mercier Consultancy Group

Mercier Consultancy Group operates at the pinnacle of European recruitment, bridging the gap between top-tier global corporations and high-caliber talent. We pride ourselves on our reputation for excellence, placing specialized professionals into transformative roles that define their future career trajectories.

Position Overview

Imagine swapping the daily grind for the golden Mediterranean sunshine—we are offering a unique opportunity for Czech Republic-based German speakers to work remotely from Greece, combining professional growth with a life of adventure. In this role, you will be the primary voice behind a premier streaming service, helping subscribers globally while basking in the vibrant, sun-soaked atmosphere of Greece.

Core Duties

• Log all customer inquiries accurately in our CRM systems to track performance and enhance service delivery.
• Champion the brand by ensuring every user interaction reflects our premium service standards.
• Handle technical troubleshooting, billing queries, and navigation questions for a global streaming audience.
• Communicate solutions effectively through telephone, email, and live chat channels.
• Keep pace with new content drops and platform interface updates to provide accurate guidance.
• Escalate sophisticated technical streaming roadblocks to our dedicated engineering departments.
• Cultivate high levels of user happiness by providing tailored, efficient resolutions.

What We Require

• Fluent or native-level German skills are non-negotiable for this position.
• A valid EU passport or appropriate documentation to live and work within the EU.
• A genuine passion for digital entertainment and the streaming industry.
• Professional proficiency in English for cross-departmental collaboration.
• Strong interpersonal skills combined with a customer-first mentality.
• Commitment to relocating to Greece to jumpstart this professional chapter.

Compensation and Benefits

• Full relocation package covering flights, transfer services, and initial hotel housing.
• Comprehensive private healthcare insurance.
• Performance-based financial incentives to recognize your hard work.
• Deep-dive initial training to ensure you are an expert in the streaming landscape.
• Vibrant international team environment with regular social gatherings and activities.
• Clear pathways for internal progression within our multinational group.

Embracing Life in Greece

Choosing to join our team means committing to a lifestyle defined by Mediterranean charm. Living in Greece is an experience like no other, where the fusion of deep-rooted history, stunning coastlines, and a lively social heartbeat creates an incredible environment for both work and personal relaxation. From the historic landmarks to the crystal-clear Aegean waters, your daily surroundings will offer an unmatched quality of life.

By accepting this role in Greece, you are choosing a culture world-renowned for its warmth and exquisite culinary tradition. We provide complete logistical support to ensure your relocation to Greece is smooth and stress-free, allowing you to maximize your time soaking up the sun and enjoying the unique perks that make Greece the top choice for global professionals.

Application Process

If you are prepared to advance your career and join a community of expats thriving in one of the best roles in Greece, simply hit the Apply Now button. Your new adventure with Mercier Consultancy Group is just a click away.