German Speaking Video Streaming Customer Experts

Our Agency Profile

Mercier Consultancy Group serves as a high-level partner in the global BPO and recruitment sphere. We take pride in bridging the gap between top-tier talent and the world’s most influential brands. Our commitment to excellence ensures that we deliver professional placement services that uphold the highest standards across the European landscape.

Role Highlights

If you value independence and are seeking a change of scenery, this is a unique opportunity for Spain-based German speakers to work remotely from Greece. We are currently recruiting talented individuals to represent a premier video streaming service. This role allows you to combine your professional expertise with the freedom of living and working in Greece, helping global subscribers get the most out of their entertainment subscriptions.

Core Duties

• Utilize deep product knowledge to guide users through platform features and content discoveries.
• Represent the brand professionally, ensuring every customer interaction reinforces the company’s premium image.
• Record all support sessions precisely within our CRM framework to drive future service improvements.
• Address and relay complex streaming technical challenges to specialized internal engineering units.
• Deliver exceptional assistance via live chat, telephone, and electronic mail channels.
• Resolve billing questions, connectivity hurdles, and navigation issues for a diverse subscriber base.
• Cultivate high-level client loyalty through proactive, tailor-made resolution strategies.

Candidate Qualifications

• Total proficiency in the German language is non-negotiable (reading, writing, and speaking).
• Must hold a valid EU passport or possess a legitimate permit to work in the EU.
• Comfortable operating in a multilingual office environment where English is the common language for collaboration.
• A sincere interest in the evolving digital media and streaming technology sector.
• Ready and eager to commit to a full relocation to Greece.
• Outstanding interpersonal communication style paired with a genuine desire to assist others.

Compensation and Benefits

• Full private medical insurance coverage for your peace of mind.
• Attractive monthly earnings plus two extra yearly salaries as an annual bonus.
• A generous monthly performance-based bonus scheme.
• A comprehensive transition package that covers your flight, airport transfer, and hotel lodging upon arrival.
• Extensive, paid training sessions to ensure you are fully equipped to excel in the streaming sector.
• Clear pathways for professional growth within an expansive international organization.
• A vibrant, culturally diverse work environment featuring regular team-building activities.

The Greek Experience

Relocating to Greece means trading your current routine for an immersive lifestyle defined by deep history, stunning island vistas, and world-renowned culinary traditions. It is a fantastic destination for those seeking a balanced lifestyle, where golden sunsets over the Mediterranean become your regular view. We handle the logistical heavy lifting of your move to Greece, allowing you to settle in quickly and thrive in your new home.

Our team is here to support you in every aspect of your transition to Greece, ensuring that you can focus entirely on your new professional adventure. Experience the legendary hospitality of the local culture and discover why so many international specialists choose to advance their careers while enjoying the warmth and beauty that define life in Greece.

Submit Your Application

If you are prepared to embark on this professional journey and contribute to one of the most sought-after teams in Greece, please use the button below to apply. Your exciting new chapter with Mercier Consultancy Group is just a click away.