German Speaking Video Streaming Customer Experts

Who We Are: Mercier Consultancy Group

At Mercier Consultancy Group, we pride ourselves on being a premier bridge between high-caliber talent and the world’s most recognizable global brands. Our reputation as a specialist BPO recruitment firm is built on our commitment to facilitating career-defining transitions for experts across Europe, ensuring each placement meets our rigorous standards for quality and excellence.

Your New Career Journey

We are searching for energetic, people-oriented individuals to join our vibrant international community as German Speaking Video Streaming Customer Experts. This represents a unique opportunity for Switzerland-based German speakers to work remotely from Greece, where you will act as the primary voice and support lead for subscribers of a prestigious, globally recognized entertainment platform.

Daily Duties and Responsibilities

• Utilize CRM software to record all user interactions, maintaining meticulous documentation for future service enhancements.
• Champion the brand by ensuring every interaction reinforces the high standards our streaming partners represent.
• Assist subscribers with account navigation, billing inquiries, and technical troubleshooting on our platform.
• Deliver top-tier support via live chat, email, and telephone to enhance the user experience.
• Keep pace with platform feature updates and new content libraries to provide informed guidance to our viewers.
• Resolve technical concerns effectively, escalating complex streaming malfunctions to engineering departments when required.
• Cultivate high satisfaction rates by providing personalized, solution-focused support in the media sector.

Essential Qualifications

• Native or highly proficient German skills, both written and verbal.
• A valid EU passport or a legal work permit enabling residency and employment within the EU.
• A strong desire and ability to relocate to Greece for this professional opportunity.
• Effective communication skills paired with a genuine customer-first personality.
• A professional command of English, necessary for seamless team collaboration.
• Genuine interest and enthusiasm for digital media and the streaming entertainment landscape.

Benefits and Compensation

• Competitive monthly salary including 13th and 14th-month bonuses.
• Full private healthcare coverage.
• An extensive, fully funded relocation package covering flight costs, transfer, and hotel stays upon arrival.
• A performance-based monthly bonus structure to reward your achievements.
• Opportunity for professional growth and upward mobility within our global organization.
• Comprehensive training provided from day one to ensure you are an expert in the streaming platform.
• Involvement in a dynamic international office culture with regular social engagement events.

The Experience of Living in Greece

Embarking on this professional chapter means immersing yourself in the legendary Mediterranean way of life. By settling in Greece, you gain access to an environment defined by stunning coastlines, a rich historical legacy, and a famously welcoming culture, creating the perfect landscape for your career trajectory. Whether you are spending your downtime visiting historical landmarks or enjoying the coastal breeze, the lifestyle here offers an exceptional standard of living.

Accepting this role brings the opportunity to enjoy world-famous Mediterranean cuisine and heartfelt hospitality. Our team is dedicated to making your move to Greece as smooth as possible through end-to-end relocation support, allowing you to settle in quickly and thrive in a sun-soaked location that is highly sought after by professionals globally.

Take the Next Step

If you are eager to advance your professional journey and join a growing cohort of experts finding success through our opportunities in Greece, select Apply Now. Your next big career move begins here with Mercier Consultancy Group.