German Speaking Video Streaming Customer Experts

Our Identity at Mercier Consultancy Group

As a distinguished leader in European recruitment and BPO solutions, Mercier Consultancy Group is dedicated to bridging the gap between exceptional talent and top-tier global corporations. Our team excels at identifying high-caliber individuals for transformative roles, establishing a benchmark for quality and professionalism across the European market.

Your Next Career Move

Swap the familiar routine for a life defined by endless sunshine, turquoise waters, and Mediterranean charm. This represents a unique opportunity for Austria-based German speakers to work remotely from Greece and immerse themselves in a vibrant new culture. As a Video Streaming Customer Expert, you will provide critical support to users of a global streaming leader, turning technical challenges into seamless entertainment experiences while enjoying a lifestyle upgrade that most only dream of.

Core Duties

• Maintain precise records of all customer inquiries within the CRM system to drive operational excellence.
• Represent the brand with professional poise, ensuring every user interaction reflects our partners' high standards.
• Assist subscribers with interface navigation, account billing questions, and basic technical setup.
• Offer premium-tier support to streaming platform users through various channels including chat, email, and voice.
• Keep current with the newest platform features and content libraries to deliver insightful guidance.
• Escalate advanced technical streaming glitches to the designated engineering squads for resolution.
• Deliver personalized, high-value assistance to foster customer loyalty within the streaming entertainment industry.

Candidate Prerequisites

• A genuine interest in digital entertainment and the streaming media sector.
• Professional proficiency in both German (native/fluent) and English.
• Possession of a valid EU passport or a relevant work permit authorizing employment in the EU.
• A readiness to relocate to Greece for this career-defining opportunity.
• Excellent communication skills combined with a sincere passion for helping customers.

Remuneration and Perks

• Total private health insurance coverage.
• Comprehensive, paid training programs to become an expert in the streaming ecosystem.
• Monthly bonuses linked to your individual performance.
• An attractive monthly salary package including 13th and 14th-month bonus payments.
• A full relocation support package, covering your flight, airport transfers, and initial hotel stay.
• Significant growth and internal promotion prospects inside an international organization.
• A lively, multicultural workplace culture with frequent social activities and team outings.

Embracing Life in Greece

Choosing to join our team in Greece means embracing a lifestyle where history meets the modern Mediterranean dream. You will find yourself living in a land celebrated for its exquisite cuisine, warm hospitality, and stunning landscapes, ranging from golden sandy beaches to iconic historical landmarks. It is the perfect environment to balance a thriving professional life with endless weekend exploration.

Accepting this role allows you to transition smoothly into your new life in Greece with our total relocation assistance. We ensure your move is completely taken care of, leaving you free to absorb the sun, the history, and the vibrant social atmosphere that makes Greece a top-tier destination for talented professionals worldwide.

Take Action

If you are eager to elevate your professional trajectory and become part of a thriving international community in Greece, select the "Apply Now" button. Your new adventure, powered by Mercier Consultancy Group, begins here.