German Speaking Video Streaming Customer Experts

About Mercier Consultancy Group

Mercier Consultancy Group is a premier European recruitment and BPO consultancy, renowned for connecting elite talent with industry-leading global brands. We specialize in sourcing the best professionals for career-defining opportunities, consistently setting the gold standard for recruitment excellence in Europe.

Job Overview

We are seeking dynamic individuals to join our team as German Speaking Video Streaming Customer Experts. In this prestigious position in Greece, you will serve as the primary point of contact for subscribers of a world-leading streaming platform, ensuring an unparalleled entertainment experience through expert support.

Key Responsibilities

• Provide world-class customer support to users of premium streaming services via phone, chat, and email.
• Assist subscribers with technical troubleshooting, billing inquiries, and navigation of the video platform interface.
• Maintain high levels of customer satisfaction by delivering personalized, solution-oriented service in the streaming sector.
• Identify and escalate complex technical streaming issues to the relevant engineering teams.
• Stay updated on the latest content releases and platform features to better guide users through their streaming experience.
• Document customer interactions accurately within the CRM to improve service quality and efficiency.
• Act as a brand ambassador, ensuring that every interaction reflects the quality expected from our premium streaming partners.

Requirements

• Native or fluent German (spoken and written) is mandatory for this role.
• Strong command of English for international team collaboration.
• Valid EU passport or a work permit allowing you to reside and work in the EU.
• Passionate about the digital entertainment and streaming platforms industry.
• Exceptional communication skills and a customer-centric mindset.
• Ability to relocate to Greece to begin this exciting professional journey.

What We Offer

• Competitive Monthly Salary with 2 Extra Salaries Per Year (13th and 14th salary).
• Monthly Performance Bonus to reward your dedication and excellence.
• Fully Paid Relocation Package (flight, transfer, and initial hotel accommodation provided).
• Comprehensive, fully paid initial training to master the streaming platform ecosystem.
• Full Private Health Insurance coverage.
• Career development and advancement opportunities within a global firm.
• And Much More, including team social events and a vibrant international work environment.

Life in Greece

Choosing one of our German-speaking jobs means embracing the legendary Mediterranean lifestyle. Living in Greece offers a unique blend of ancient history, sun-drenched beaches, and a vibrant social scene, making it the perfect backdrop for your professional growth. Whether you are exploring the Acropolis or relaxing by the Aegean Sea, you will find that Greece provides a high quality of life that is truly second to none.

By securing this German Speaking Video Streaming Customer Experts position in Greece, you gain access to a culture famous for its hospitality and world-class cuisine. Our comprehensive relocation support ensures your move to Greece is seamless, allowing you to focus on building your career while enjoying the sun and culture that make Greece a premier destination for international professionals.

How to Apply

If you are ready to take the next step in your career and join the growing community of professionals pursuing the best jobs in Greece, we encourage you to click Apply Now. Your adventure awaits with Mercier Consultancy Group.