German Speaking Customer Service for a leading German insurance group

Who We Are at Mercier Consultancy Group

As a distinguished leader in international recruitment, Mercier Consultancy Group excels at aligning exceptional professionals with premier European companies. Our mission focuses on facilitating smooth, life-changing career moves, and we are thrilled to present this unique opportunity for Poland-based German speakers to work remotely from Greece, building their future within a top-tier insurance enterprise.

Position Summary and Professional Growth

If you are eager to sharpen your expertise in the financial services sector while expanding your horizons in an international setting, this role is designed for you. We are recruiting talented individuals to represent a prominent German insurance brand located in the vibrant city of Athens. This position offers more than just a job; it serves as a gateway to developing high-level analytical and communication skills in a fast-paced environment where your contribution directly influences customer satisfaction.

Core Duties

• Utilize professional problem-solving techniques to build long-lasting client relationships.
• Monitor and review insurance documentation and claim files to guarantee precision and regulatory compliance.
• Record all user interactions meticulously within the company CRM to ensure top-tier service standards.
• Assist policyholders by providing detailed information regarding coverage packages and insurance products.
• Work alongside various internal teams to improve the customer experience across the insurance lifecycle.
• Stay updated on changing industry standards and company protocols to provide accurate advice.
• Address inquiries efficiently via email, telephone, and chat, balancing empathy with professional speed.

Professional Requirements

• Possession of a valid EU passport is a mandatory prerequisite for this relocation.
• Native or near-native command of the German language is absolutely essential.
• Proven capacity to manage multiple digital platforms and applications simultaneously.
• An enthusiastic, customer-focused mentality paired with clear verbal and written communication abilities.
• A genuine desire to develop a career within the insurance sector while working abroad.
• Previous background in high-volume customer care or insurance-related fields is highly preferred.

Compensation and Benefits Package

• Fully Paid Relocation Package (includes your flight, airport transfer, and hotel lodging).
• Lucrative Monthly Performance Bonus.
• Attractive, competitive base monthly salary.
• Professional training provided at no cost upon your arrival.
• Full health insurance coverage along with other valuable benefits.
• Extensive career progression opportunities and much more.

The Greece Experience

Choosing to move to Greece means embracing a superior standard of living characterized by endless sunshine, ancient history, and a welcoming local community. Relocating to Greece allows you to harmonize your professional goals with a relaxing Mediterranean lifestyle, where coastlines and culture meet daily life. It is truly a unique destination for professionals looking to expand their horizons.

Our dedicated relocation support ensures your move to Greece is entirely seamless, allowing you to enjoy the world-class gastronomy and vibrant scenery from day one. We are committed to your success in your new home, ensuring that your transition to life in Greece is as comfortable and rewarding as possible.

Submitting Your Application

If you are eager to launch a new chapter of your career with a leading German insurance firm in a spectacular international location, we invite you to reach out. Please select the 'Apply Now' button to forward your details and connect with our global recruitment team. We are looking forward to reviewing your application soon.

Kind regards,
The Recruitment Team at Mercier Consultancy Group