German Speaking Customer Service for a leading German insurance group

Who We Are at Mercier Consultancy Group

At Mercier Consultancy Group, we believe that the right career move is about finding a community that values your expertise and supports your growth. As international recruitment specialists, we pride ourselves on bridges-building, connecting talented individuals with world-class employers throughout Europe. We are currently highlighting an exclusive role for a German Speaking Customer Service professional to join a premier insurance leader based in Greece.

Position Highlights

We are searching for motivated, people-oriented individuals to become key members of a major German insurance organization operating in Athens. This presents a unique opportunity for Switzerland-based German speakers to step out of their comfort zone and transition into a vibrant international setting. In this role, you will act as a primary point of contact, delivering tailored solutions and navigating complex insurance queries for a diverse and global client portfolio.

Your Daily Impact

• Utilize your expertise to manage insurance claims and ensure documentation aligns with strict internal standards.
• Foster meaningful relationships with our policyholders by providing insightful, empathetic, and proactive communication.
• Assist clients via live chat, telephone, and email, ensuring that every inquiry is met with professional precision.
• Deliver comprehensive guidance to policyholders regarding their coverage options and insurance products.
• Maintain meticulous records within our CRM platform to ensure optimal service standards are upheld.
• Work in tandem with various internal departments to improve the overall customer experience within the insurance ecosystem.
• Develop and maintain an authoritative grasp of industry regulations and internal corporate protocols.

What You Bring to the Team

• Native or near-native fluency in German is a mandatory requirement for this role.
• You must hold a valid EU passport to qualify for employment in Greece.
• A naturally customer-focused mindset backed by excellent verbal and written communication skills.
• The ability to multitask effectively and navigate digital platforms with confidence.
• A genuine enthusiasm for developing your professional journey within the insurance sector.
• Prior exposure to the insurance market or high-end customer support environments is highly valued.

Our Comprehensive Package

• A full relocation support program (covering flight costs, transfer services, and hotel stay).
• An attractive monthly base salary.
• Generous monthly performance-based incentives.
• Full, paid professional training provided upon your arrival.
• Inclusive health insurance coverage plus a suite of additional perks.
• Continuous support and many further career benefits.

Embracing Life in Greece

Choosing a career move to Greece is a lifestyle decision as much as a professional one. You will find yourself immersed in a culture defined by its warmth, rich historical narrative, and sun-drenched Mediterranean charm. By joining this team, you gain the perfect balance between high-stakes professional achievement and the relaxed, welcoming atmosphere that defines daily life in Greece.

Beyond the career trajectory, relocating to Greece invites you to enjoy incredible food, coastal scenery, and a balanced way of life. Our team manages the logistics of your move, ensuring your relocation to Greece is smooth and rewarding. We are excited to support your transition to your new life in Greece as you take this pivotal step in your international career.

Submit Your Application

If you are prepared to advance your professional journey with a top-tier German insurance brand within an inspiring international setting, we invite you to apply. Use the 'Apply Now' button to send your details and join our global talent community. We look forward to connecting with you.

Best regards,
The Recruitment Team at Mercier Consultancy Group