German Speaking Customer Experts for Singapore Airlines

The Mercier Consultancy Group Difference

At Mercier Consultancy Group, we believe that professional growth is best nurtured by connecting talented individuals with global industry icons. As a premier talent acquisition partner, we specialize in placing ambitious candidates into high-impact roles, helping them transition into rewarding international careers within the fast-paced aviation and premium customer service sectors.

Position Overview

We are currently opening doors for Luxembourg-based German speakers to embark on a unique career journey as a Customer Expert for Singapore Airlines in Greece. This role is more than just a job; it is an invitation to join a global aviation leader, allowing you to build your professional portfolio while enjoying the sun-drenched, vibrant culture of the Mediterranean.

Core Duties

• Utilize your expertise to manage bookings, itinerary updates, and cancellations with high-level accuracy.
• Represent the airline as a brand ambassador, continuously refining your product knowledge to offer superior passenger advice.
• Provide high-touch assistance to travelers regarding loyalty rewards, baggage requirements, and essential travel documentation.
• Maintain clear, professional communication with international cabin and ground personnel to ensure end-to-end service quality.
• Offer premium-tier support to Singapore Airlines guests, upholding the rigorous service benchmarks of the aviation industry.
• Address and resolve diverse passenger queries across multiple channels including chat, email, and telephone.

Candidate Prerequisites

• A valid EU passport or existing work authorization for Greece is required.
• Native-level or highly fluent German skills, both written and verbal.
• Strong command of English to facilitate collaboration within our diverse, multi-national workforce.
• Prior background in travel or customer-facing environments will be highly regarded.
• A service-oriented mindset combined with a genuine passion for the airline industry.
• Adaptability and an eagerness to excel in a professional, international role based in Greece.

Compensation and Benefits

• Comprehensive, fully paid professional aviation training program.
• Generous relocation package including flight coverage, hotel stay upon arrival, and airport transit.
• Performance-based monthly incentives to reward your contribution.
• Full access to private healthcare and comprehensive insurance plans.
• Exceptional career growth pathways within a prestigious, world-class office environment.
• Numerous other professional and lifestyle benefits.

Living in Greece

Relocating to Athens presents a rare chance to merge your professional ambitions with an extraordinary lifestyle. This historic city offers a perfect blend of ancient heritage and modern convenience, providing an ideal setting for those wishing to experience the famous Mediterranean climate and a laid-back, social way of life.

Beyond the workplace, you will find yourself surrounded by world-renowned culinary traditions and stunning coastal beauty. We prioritize a seamless transition; our relocation assistance ensures that your move to Greece is stress-free, allowing you to settle into your new home and thrive in your new position without delay.

Initiate Your Application

Are you prepared to elevate your career and join the prestigious Singapore Airlines team? We invite you to step forward and become part of a global community of experts. Use the "Apply Now" button to send your details to the Mercier Consultancy Group recruitment team today.