German Speaking Customer Experts for Singapore Airlines

Who We Are: Mercier Consultancy Group

As a prominent international recruitment firm, Mercier Consultancy Group acts as a bridge between top-tier global corporations and high-potential talent. We pride ourselves on being a foundational force in the European job market, focusing specifically on placing talented professionals into high-impact roles within the global airline and luxury customer service sectors.

Position Highlights

If you are an ambitious professional looking to accelerate your skill set, this role provides a unique opportunity for Germany-based German speakers to work remotely from Greece for a prestigious global carrier. We are currently scouting for driven individuals to join our team in Greece, offering you a pathway to expand your professional horizons while living abroad in a stunning Mediterranean environment.

Core Duties

• Collaborate with cabin and ground teams globally to guarantee clear communication and high-level passenger contentment.
• Manage all passenger inquiries effectively across email, chat, and voice channels, upholding the rigorous quality standards of the airline.
• Facilitate changes to travel itineraries, process cancellations, and handle new bookings with meticulous accuracy.
• Provide informed advice regarding loyalty program perks, luggage policies, and necessary travel documents.
• Offer premium-tier assistance to Singapore Airlines travelers, reflecting the airline's reputation for excellence.
• Maintain deep expertise regarding company products to act as a formal brand representative for one of the world's finest airlines.

Candidate Qualifications

• Native or near-native mastery of the German language is a must for this position.
• Possess a valid EU passport or a valid Greek work permit.
• Strong proficiency in English to engage within our diverse, international office setting.
• Demonstrable interest in building a long-term career path through our specialized roles in Greece.
• A track record or background in travel or customer experience industries is highly regarded.
• Excellent soft skills and a genuine enthusiasm for providing top-tier service to airline passengers.

The Benefits Package

• Comprehensive health insurance plan, including private healthcare.
• A highly competitive base salary paired with guaranteed 13th and 14th monthly bonus payments annually.
• Full relocation support, including hotel stay upon arrival, flight tickets, and airport pickup services.
• Opportunities for professional progression within the airline sector at one of our most advanced international hubs.
• Performance-based monthly bonuses as a reward for your contributions as a Customer Expert.
• A fully sponsored, professional training program tailored for the aviation industry.
• Many additional perks...

Living in Greece

Relocating to Greece means settling into the vibrant, historic atmosphere of Athens. This country provides an exceptional lifestyle, where you can enjoy radiant weather, a legendary coastline, and a cultural history that attracts professionals from every corner of the globe to pursue opportunities here.

Beyond your daily professional commitments, you will have the chance to explore a globally renowned culinary landscape and enjoy a balanced, Mediterranean way of life. Our team provides end-to-end relocation assistance to ensure your move to Greece is seamless and enjoyable, making this the perfect time to start your adventure.

Application Procedure

Are you prepared to elevate your professional profile alongside Singapore Airlines? Don't let this chance to join a prestigious team of international experts in Greece pass you by. Select the "Apply Now" button to forward your credentials to Mercier Consultancy Group today.