German Speaking Customer Experts for Salt

Who We Are: Mercier Consultancy Group

At Mercier Consultancy Group, we believe that professional growth is fundamentally about people and the communities they build. As a leading European BPO and recruitment partner, we bridge the gap between talented individuals and world-class organizations, helping our candidates secure life-altering roles that expand their horizons.

Opportunity Overview

We are thrilled to present a unique opportunity for Luxembourg-based German speakers to work remotely from Greece while representing Salt, a titan in the telecommunications industry. This position is crafted for those who value both career progression and the chance to integrate into a vibrant Mediterranean environment, blending a high-impact corporate role with the flexibility of a modern work-from-home lifestyle.

Daily Professional Duties

• Maintain meticulous documentation of all customer engagement within the CRM database.
• Stay ahead of the curve by mastering new telecommunications features, tariff structures, and product releases.
• Resolve technical escalations by working closely with internal cross-functional departments.
• Deliver top-tier support for Salt subscribers across multiple channels, including chat, phone, and email.
• Advocate for the Salt brand by providing empathetic, solutions-focused communication to every client.
• Proactively suggest improvements to services while identifying the best telecommunications packages for individual user needs.
• Address a range of technical connectivity concerns, data roaming setups, and billing inquiries.

Essential Candidate Profile

• Proficiency in both written and spoken German is a mandatory requirement.
• Candidates must hold a valid EU passport or possess a work permit authorized for Greece.
• Fluency in English is required to navigate training and team-based collaborations.
• A genuine passion for digital technology combined with a service-oriented mindset.
• Experience within customer care or the telecommunications field is highly valued.
• Demonstrable skill in technical troubleshooting and utilizing digital interfaces.

Our Comprehensive Benefits Package

• Full Private Health Insurance to ensure your peace of mind.
• Flexible remote working options within the borders of Greece.
• Attractive monthly base salary supplemented by two extra annual salaries (13th and 14th months).
• Professional relocation package that covers your flight, airport transfer, and initial hotel accommodation.
• Performance-based monthly bonuses designed to reward your achievements.
• High-quality, fully subsidized training programs to boost your industry expertise.
• Clear pathways for internal advancement within our global network.

The Experience of Living in Greece

Choosing a career move to Greece means stepping into a land where ancient tradition meets a sun-drenched, contemporary lifestyle. Whether you are drawn to the aesthetic beauty of the islands or the energetic pulse of the city centers, you will find that the Greek way of life offers an exceptional work-life balance that is difficult to find elsewhere.

Relocating to Greece serves as an ideal catalyst for both personal discovery and professional success. With the support of our relocation team, you will find it effortless to settle in and begin enjoying the local gastronomy, warm climate, and the world-famous hospitality of the Greek people. Join us today and discover why so many professionals are choosing Greece as their new home base.

How to Join Us

If you are eager to take the next step in your professional journey with one of our premier German Speaking Customer Experts for Salt roles in Greece, we encourage you to submit your details now. Click the 'Apply Now' button to connect with Mercier Consultancy Group, and allow our team to guide you toward a rewarding career in an international setting.