German Speaking Customer Experts for Miele

Who We Are: Mercier Consultancy Group

At Mercier Consultancy Group, we specialize in bridging the gap between exceptional professionals and industry-leading global brands. As a premier talent acquisition and BPO consultancy, our mission is to empower individuals to achieve their full potential by securing rewarding, language-based roles within the most sought-after Mediterranean regions.

Position Highlights

We are offering a unique opportunity for Germany-based German speakers to work remotely from Greece, building their international professional profile while working with the prestigious Miele brand. This role is perfect for those seeking to sharpen their technical communication skills, thrive in a global corporate environment, and accelerate their career trajectory within the premium consumer electronics market.

Your Daily Impact

• Utilize your technical knowledge to resolve consumer queries via telephone, email, and digital chat channels.
• Ensure that every client interaction reflects the premium quality and reputation associated with Miele.
• Stay ahead of the curve by participating in ongoing training programs regarding the latest product innovations.
• Deliver high-level customer service for a world-renowned name in high-end appliances.
• Collaborate efficiently with diverse, international team members to provide a unified experience for our German-speaking user base.
• Record all interactions within our internal CRM to maintain high standards of data integrity.
• Apply a solution-focused approach to troubleshoot complex inquiries regarding consumer electronics.

Qualifications

• Full professional proficiency (native or near-native) in the German language is required.
• Holding a valid EU passport is a strict necessity for this position.
• A working knowledge of English is essential for cross-departmental collaboration.
• A customer-centric mindset with the ability to navigate a fast-paced work environment.
• Eagerness to embrace new technological systems and continuous learning.
• Previous experience within the consumer electronics industry or general customer care is viewed as a major advantage.

The Package

• Full coverage for your relocation to Greece, including flight, airport pick-up, and initial hotel stay.
• Performance-based monthly bonuses tied to your KPIs and service benchmarks.
• Full administrative support to handle all legal and residency requirements for your move to Greece.
• Access to professional development programs and an inclusive, multicultural office culture.
• Comprehensive healthcare coverage alongside various social benefits.
• Specialized training modules focused on the latest Miele product catalog.

Living in Greece

Relocating to Greece provides the perfect backdrop for personal growth and adventure, blending thousands of years of heritage with a contemporary, coastal lifestyle. Beyond the career advantages, you will immerse yourself in the legendary Mediterranean hospitality, incredible gastronomy, and the stunning scenery that defines life in Greece.

Our dedicated relocation assistance team ensures your transition to Greece is completely stress-free, allowing you to focus on discovering your new home, from historic city sights to idyllic island escapes. Experience a lifestyle that prioritizes your well-being, offering the ideal harmony between professional development in the consumer electronics field and a vibrant social life.

Application Procedure

If you are ready to take this leap and start a new chapter, we encourage you to submit your application today. We are eager to review your profile and provide all the guidance you need for your upcoming move to Greece.

Best regards,
The Recruitment Team at Mercier Consultancy Group