German Speaking Customer Experts for Imperial Brands

Who We Are at Mercier Consultancy Group

Mercier Consultancy Group serves as a vital link between ambitious professionals and global market leaders. We pride ourselves on cultivating a supportive environment where high-achieving talent can thrive within internationally recognized organizations, ensuring that every career move made through our firm represents a significant step toward long-term success.

Position Highlights

We are delighted to announce a unique opportunity for Luxembourg-based German speakers to relocate and work within the sun-drenched landscape of Greece. This role is designed for individuals who thrive on building meaningful connections and are eager to elevate their professional profile while living abroad. By joining us for this initiative in Greece, you are choosing to prioritize both your career development and a high quality of life in a welcoming, culturally rich environment.

Core Duties

• Operate as the face of the brand, delivering a high-end service experience that matches the prestige of our partners.
• Manage technical inquiries regarding product performance using various communication channels including chat, phone, and email.
• Assist users in navigating complex technical challenges, ensuring efficient resolutions for hardware and software issues.
• Stay updated on the latest consumer electronics market shifts through consistent, high-quality training sessions.
• Record all support interactions with high attention to detail within our management software.
• Utilize your in-depth product knowledge to provide expert guidance and suggest relevant solutions to customers.
• Engage with a diverse, global team to refine workflows and enhance overall customer satisfaction metrics.

Candidate Qualifications

• Full professional proficiency in both written and spoken German.
• Ability to express yourself clearly in English to navigate our multi-cultural workplace.
• A genuine fascination with the latest developments in consumer electronics and tech.
• A readiness to move to Athens for this rewarding role in Greece.
• Possession of a valid EU passport (mandatory requirement).
• A proactive mindset focused on creative problem-solving and elevated customer care standards.

Our Commitment to You

• Full Private Health Insurance coverage.
• A comprehensive relocation package (inclusive of flights, accommodation, and transfer) to ease your transition to Greece.
• A competitive, steady monthly salary.
• Dedicated professional coaching and ongoing career progression paths.
• A monthly performance-based bonus structure.
• Paid training covering brand communication and technical product systems.
• Plus many additional perks.

The Experience of Living in Greece

Opting for a role in Greece means immersing yourself in a country defined by its stunning coastal vistas and deep historical roots. From the daily enjoyment of an ideal climate to the ease of an affordable lifestyle, working here provides a fantastic equilibrium between your professional tasks and your personal time. It is a location that invites you to enjoy Mediterranean culture to the fullest.

We simplify your relocation to Greece with a complete support package, ensuring your arrival in Athens is stress-free and exciting. You will quickly find yourself at home, enjoying the local gastronomy, buzzing nightlife, and the companionship of a thriving international expat community. This is your chance to combine a high-growth career with the unparalleled beauty of life in Greece.

Submission Process

If you are eager to advance your career while exploring a brilliant new location, simply click the 'Apply Now' button to share your details with our team. The recruiters at Mercier Consultancy Group are excited to review your background and discuss how you can join our successful team in Athens. Best of luck, the Recruitment Team at Mercier Consultancy Group.