German Speaking Customer Experts for Imperial Brands

Our Agency Profile

At Mercier Consultancy Group, we act as a gateway for talent seeking meaningful international career pivots. We specialize in connecting bilingual professionals with iconic global corporations, ensuring that every placement serves as a foundation for long-term growth and personal discovery within the European job market.

The Opportunity for Growth

Are you craving a professional life defined by autonomy and change? We are currently offering a unique opportunity for Hungary-based German speakers to relocate to Greece and embark on a rewarding career as a Customer Expert for Imperial Brands. By stepping away from the daily routine and embracing a new environment, you will gain access to cutting-edge industry training while immersing yourself in a culture that champions both innovation and relaxation. This role provides the independence you seek, coupled with the support required to thrive in a global enterprise.

Core Duties

• Utilize your technical expertise to help users resolve hardware and software challenges linked to the Imperial Brands catalogue.
• Champion the brand by delivering a sophisticated service experience that matches the high standard of our partner’s electronics.
• Log all user inquiries and troubleshooting steps accurately within our digital management platform.
• Assist customers via multiple communication channels, including email, live chat, and telephone.
• Deepen your knowledge of the latest consumer electronics to provide insightful product guidance and sales-focused recommendations.
• Stay ahead of sector developments through regular, structured training sessions.
• Engage with a global workforce to optimize service efficiency and customer happiness.

Candidate Prerequisites

• Full professional proficiency in German (written and verbal).
• A holding of a valid EU passport is a strict requirement for this role.
• Strong command of the English language to communicate effectively within our international office environment.
• An inherent interest in modern gadgets and technological progress.
• A proactive mindset toward problem-solving and a dedication to service excellence.
• A genuine desire to relocate to Athens, Greece to pursue this career path.

Benefits and Compensation

• Comprehensive, fully funded relocation assistance (airfare, hotel, and airport transfers) for your move to Greece.
• A competitive monthly salary.
• Two additional monthly salaries per annum (13th and 14th months) as a standard benefit.
• Variable monthly performance-based bonuses.
• Total coverage through private health insurance.
• Structured, paid training programs focusing on electronics and brand-specific communication protocols.
• Ongoing mentorship and personalized professional development pathways.
• Plus a suite of additional perks.

The Greek Experience

Living in Greece is about much more than just a new office; it is about embracing a Mediterranean lifestyle that prioritizes well-being. Relocating to Greece places you in a stunning environment where ancient history meets modern city life. Whether you are navigating the historic streets of Athens or finding peace along the coast, you will quickly discover that the local lifestyle encourages a healthy balance between your professional responsibilities and personal leisure time.

Once you arrive, you will have the chance to explore a legendary culinary scene and a vibrant social landscape. With the support of our relocation package, your transition to life in Greece will be smooth and stress-free. If you are looking to advance your career while enjoying the sunshine and culture of Southern Europe, there is no better place to do it than through this role with Imperial Brands.

Getting Started

If this opportunity aligns with your career goals, we invite you to hit the 'Apply Now' button to share your details with the Mercier Consultancy Group team. We are excited to review your background and discuss your potential move to Athens. Best regards, the Recruitment Team at Mercier Consultancy Group.