German Speaking Customer Experts for Imperial Brands

Who We Are: Mercier Consultancy Group

Mercier Consultancy Group serves as a leading link between ambitious, high-achieving professionals and globally recognized corporations. We are specialists in navigating the European employment landscape, focusing on connecting top talent with elite career opportunities that provide both international visibility and sustained professional advancement.

Position Highlights

Imagine trading the routine for the radiant Mediterranean sun; we are presenting a unique opportunity for Czech Republic-based German speakers to relocate to Athens, Greece, and launch an exhilarating career as German Speaking Customer Experts for Imperial Brands. This role invites you to immerse yourself in a vibrant culture where professional growth meets a lifestyle defined by coastal beauty and endless adventure. If you are eager to combine your technical aptitude with a change of scenery, this is your gateway to a rewarding life and career under the Greek sun.

Daily Professional Duties

• Act as a key representative of the brand, upholding a premium service standard that mirrors the cutting-edge nature of our electronics partners.
• Log all user interactions with meticulous attention to detail within our CRM infrastructure to guarantee operational excellence.
• Assist clients with expert navigation through technical roadblocks related to the Imperial Brands hardware and software ecosystem.
• Collaborate alongside a diverse, multi-national team to optimize consumer satisfaction strategies within the tech landscape.
• Utilize your in-depth product knowledge to provide expert recommendations and identify cross-selling or upselling opportunities.
• Deliver top-tier technical assistance to consumers through various communication channels, including email, phone, and live chat.
• Engage in continuous professional training programs to remain at the forefront of evolving electronics market innovations.

Candidate Qualifications

• A valid EU passport (this is a strictly mandatory requirement).
• Native or highly fluent proficiency in German (both verbal and written).
• A genuine enthusiasm for modern tech trends and consumer electronics.
• An open mindset and strong motivation to relocate to Athens, Greece.
• High-level communication abilities in English, necessary for thriving in our multicultural workspace.
• Exceptional analytical thinking and a firm dedication to providing superior customer support.

Our Comprehensive Benefits Package

• Fully supported relocation package covering your flight, hotel stay, and transfers to simplify your move to Greece.
• A competitive salary package that rewards your expertise.
• Financial security via 2 extra annual salaries (13th and 14th month pay).
• Opportunities to boost your monthly earnings through performance-linked bonuses.
• Full coverage under a private health insurance plan.
• In-depth, compensated training modules covering our electronics systems and communication best practices.
• Access to professional coaching and structured career development paths.
• Additional corporate perks and benefits.

The Greek Experience

Relocating to Greece is more than a job change; it is an invitation to experience a lifestyle enriched by deep history, breathtaking Aegean vistas, and legendary hospitality. By joining our team, you gain access to an environment where the work-life balance is prioritized, allowing you to enjoy your leisure time among ancient landmarks or vibrant local cafes. The climate is consistently welcoming, ensuring that your transition to life in Greece is as pleasant as the environment itself.

Your move to Greece will be smooth and stress-free thanks to our relocation support, letting you focus on settling into the energetic atmosphere of Athens. Whether you are looking for a bustling social scene, world-class gastronomy, or simply a new beginning, this position offers the perfect blend of stability and adventure. Embrace the Mediterranean sunlight and start your journey with us today.

Application Procedure

If you are eager to advance your career by joining an innovative, international team in a premier destination, please hit the 'Apply Now' button to forward your credentials to Mercier Consultancy Group. We are excited to assess your background and discuss how you can fit into our expanding team in Athens. Best regards, the Recruiting Department at Mercier Consultancy Group.