German Speaking Customer Experts for Imperial Brands

Who We Are at Mercier Consultancy Group

Mercier Consultancy Group serves as a high-level gateway connecting elite professionals with prestigious global organizations. We pride ourselves on our talent acquisition expertise, facilitating transformative career moves that provide both international experience and long-term professional stability for ambitious candidates across the European market.

Position Summary and Rewards

We are delighted to present a unique opportunity for Netherlands-based German speakers to accelerate their career momentum by relocating to Greece for the German Speaking Customer Experts for Imperial Brands role. This position is crafted for those who value financial reward, professional growth, and a high-impact work environment. By joining this initiative, you gain access to an attractive compensation structure, comprehensive relocation assistance, and the chance to represent a leading consumer brand in a sunny, thriving professional hub.

Core Duties and Responsibilities

• Act as a brand representative, delivering an exceptional service standard that aligns with the premium nature of our partners.
• Assist customers with technical troubleshooting across hardware and software platforms for the Imperial Brands catalog.
• Stay updated through frequent professional development and product workshops regarding the latest electronics market evolution.
• Handle inquiries across multiple channels—including live chat, email, and telephone—with high efficiency.
• Collaborate within a global team framework to optimize service quality and customer success benchmarks.
• Utilize the CRM platform to meticulously record all client interactions, ensuring data integrity and follow-up excellence.
• Leverage deep product insights to provide tailored advice and promote relevant solutions to users.

Essential Candidate Profile

• Fluency in German (native or high-level proficiency) in both verbal and written formats.
• Holding a valid EU passport is an absolute requirement for this position.
• Strong proficiency in English to thrive in our multicultural corporate atmosphere.
• A genuine interest in technology trends and consumer electronics.
• Proactive mindset regarding issue resolution and maintaining superior customer satisfaction.
• Full readiness to relocate to Athens to begin this professional chapter in Greece.

Incentives and Compensation

• Robust monthly base salary.
• Monthly incentives linked to your performance.
• Full-scale relocation support, covering flights, initial hotel stay, and transport to Greece.
• Complete coverage for private medical insurance.
• In-depth, compensated training programs regarding communications and technical product stacks.
• Active professional coaching and clear paths for internal advancement.
• Additional fringe benefits and employee perks.

The Experience of Living in Greece

Selecting this role means immersing yourself in the rich culture and enviable lifestyle that only Greece can provide. Professionals based in Athens enjoy an extraordinary work-life balance, complemented by iconic heritage sites, stunning coastal scenery, and a famous Mediterranean climate. It is the ideal backdrop for those looking to expand their professional horizons while enjoying a high quality of life.

Our dedicated team ensures your move to Greece is handled with ease, helping you settle into a vibrant city known for its legendary nightlife and world-class gastronomy. With a manageable cost of living and a vast international expat network, relocating to Athens offers a rare combination of career growth and cultural enrichment. Discover why so many professionals are choosing the sunshine and history of Greece for their next big career move.

Application Procedure

If you are eager to advance your career with a leading firm in a premier location, please utilize the 'Apply Now' link to submit your details to Mercier Consultancy Group. We are excited to evaluate your application and assist you in joining our expanding workforce in Athens. With kind regards, the Recruitment Team at Mercier Consultancy Group.