German Speaking Customer Experts for Imperial Brands

Who We Are: Mercier Consultancy Group

Mercier Consultancy Group serves as a vital link between elite global organizations and top-tier professionals. We take pride in our reputation as specialists in European recruitment, focusing on connecting skilled individuals with career-defining roles that foster both international experience and long-term professional growth.

Role Overview and Career Freedom

If you are seeking a career shift that prioritizes both professional development and personal discovery, this is a unique opportunity for Spain-based German speakers to work remotely from Greece. We are searching for dedicated German Speaking Customer Experts for Imperial Brands who are ready to trade their daily routine for the professional vitality of Athens. This position empowers you to advance your career within the consumer electronics sphere while enjoying the liberation and cultural enrichment that comes from relocating to one of the most stunning Mediterranean hubs.

Your Core Responsibilities

• Serve as a primary ambassador for the brand, embodying the innovation behind our electronics partners.
• Assist clients with hardware and software technical challenges, guiding them through resolution via phone, email, and chat.
• Update and maintain meticulous records of all customer touchpoints within our CRM software.
• Deepen your product expertise continuously to provide smart recommendations and cross-selling opportunities.
• Participate in regular training modules to stay updated on emerging electronics market trends.
• Provide world-class support that elevates the user journey for every customer.
• Work in tandem with a diverse international team to optimize service efficiency across our electronics division.

Candidate Prerequisites

• Possess a valid EU passport, as this is a strict requirement.
• Fluency in German at a native or near-native level, both verbal and written.
• A genuine enthusiasm for the latest technology and modern consumer electronics.
• High-level English proficiency to engage effectively within our multicultural work environment.
• Strong analytical aptitude for troubleshooting and a commitment to service excellence.
• A clear intention and readiness to relocate to Athens for this role.

Incentives and Benefits Package

• Comprehensive, paid training curriculum focused on product knowledge and communication excellence.
• An attractive monthly salary complemented by a performance-based bonus scheme.
• Two additional full salaries annually (13th and 14th month pay).
• A fully covered relocation package, including your flight, initial hotel stay, and transfer to your new home in Greece.
• Access to ongoing professional coaching and structured career development.
• Full coverage under a private health insurance plan.
• Various extra benefits and company perks.

Experience Life in Greece

Choosing this position is about more than just a job; it is an opportunity to immerse yourself in the Hellenic way of life. Known for its incredible climate, monumental history, and legendary hospitality, Greece offers a high quality of life that is hard to match. Between soaking in the atmosphere of the Acropolis and enjoying evenings by the seaside, you will discover the true meaning of a balanced lifestyle while based in Athens.

Your transition is fully supported by our relocation program, ensuring you settle in quickly to explore the vibrant food scene and exciting social life that Greece offers. With a low cost of living and an active international expat community, joining the German Speaking Customer Experts for Imperial Brands team is a strategic and rewarding step. Take the leap and enjoy the sun-drenched culture that makes Greece a standout destination for career-minded individuals.

Applying for the Role

If you are prepared to elevate your professional trajectory within an international setting, we invite you to hit the 'Apply Now' button and send your details to Mercier Consultancy Group. We are eager to assess your background and discuss your potential move to join our team in Athens. Kind regards, the Recruitment Department at Mercier Consultancy Group.