German Speaking Customer Experts for Imperial Brands

Who We Are: Mercier Consultancy Group

As a leading force in global talent acquisition, Mercier Consultancy Group excels at connecting elite professionals with prestigious international organizations. Our mission is to elevate your career by placing you in high-impact roles that offer significant potential for growth, exposure to global markets, and professional development within the European landscape.

Position Highlights

We are delighted to present this unique opportunity for Germany-based German speakers to relocate to Greece and join our team as German Speaking Customer Experts for Imperial Brands. This role is crafted for ambitious individuals eager to advance their skill sets while working in the thriving sector of consumer electronics. Choosing to transition your career to the Mediterranean is a bold step toward personal and professional enrichment, and we are here to support your journey every step of the way.

Your Core Responsibilities

• Act as a dedicated brand representative to deliver superior service that embodies the high standards of our industry partners.
• Assist clients with technical hardware and software inquiries, providing clear troubleshooting guidance for the Imperial Brands catalog.
• Ensure precise logging of client interactions within our CRM platform to maintain operational excellence.
• Drive business value by utilizing deep product expertise to make informed recommendations and identify sales opportunities.
• Engage in continuous product training initiatives to remain at the forefront of evolving electronics market trends.
• Collaborate alongside a diverse international team to harmonize workflows and maximize consumer satisfaction across the electronics sector.
• Deliver multi-channel support—covering phone, chat, and email—to resolve complex technical requests efficiently.

Essential Qualifications

• Must hold a valid EU passport.
• Native or near-native proficiency in German, both verbal and written.
• Committed to relocating to Athens, Greece for this professional role.
• Strong command of English to communicate effectively within our multinational work environment.
• A genuine enthusiasm for emerging consumer electronics and modern tech developments.
• An analytical approach to problem-solving combined with a service-oriented mindset.

Benefits and Compensation

• Competitive base salary structure.
• Performance-based monthly bonuses.
• Guaranteed 13th and 14th monthly salaries annually.
• All-inclusive relocation package, including flight arrangements, transit support, and hotel accommodation.
• Comprehensive private healthcare insurance.
• In-depth, fully funded professional training modules covering brand communication and technical systems.
• Dedicated career coaching and ongoing professional development paths.
• Numerous other corporate perks.

Living and Working in Greece

Moving to Greece offers a chance to trade the everyday routine for a Mediterranean lifestyle defined by sunny weather, iconic historical landmarks, and world-class hospitality. It is a fantastic setting for those who prioritize a healthy work-life balance, whether that means spending your afternoons exploring ancient monuments or unwinding by the sparkling Aegean coastline.

Our support team handles the logistics of your move to Greece, ensuring you can quickly dive into the vibrant social life, rich culinary heritage, and dynamic expat community in Athens. Joining our team as a German Speaking Customer Expert for Imperial Brands is more than just a job; it is a chance to thrive in a culturally rich environment while building a successful future.

Start Your Journey

If you are prepared to elevate your career and embrace life in an exciting new city, please use the 'Apply Now' link to submit your details to the recruitment team at Mercier Consultancy Group. We are eager to review your background and discuss how you can become an integral part of our team in Athens. Warm regards, the Recruitment Team at Mercier Consultancy Group.