German Speaking Customer Experts for Imperial Brands

Who We Are: Mercier Consultancy Group

Mercier Consultancy Group serves as a premier link between high-achieving professionals and globally recognized corporations. We dedicate ourselves to staffing excellence, ensuring that our candidates land roles that facilitate long-term growth, international mobility, and exposure to leading market practices.

Your Career Adventure Awaits

Imagine trading the familiar for the warmth of the Mediterranean; we are opening a unique opportunity for Austria-based German speakers to relocate and work in Greece. This role with Imperial Brands is perfect for tech-savvy individuals who crave both professional advancement and a high-quality lifestyle under the southern sun. By joining us, you are not just taking a job, but embarking on an exciting chapter in Greece, surrounded by an international team committed to excellence.

Core Duties & Daily Impact

• Act as a brand representative, ensuring high-end service that mirrors the quality of our electronics partners.
• Assist customers via multiple channels—phone, chat, and email—with sophisticated technical troubleshooting.
• Stay updated on cutting-edge electronics through continuous professional development and training.
• Record interaction logs with high attention to detail within the CRM platform to guarantee data accuracy.
• Utilize your in-depth product knowledge to provide expert advice and identify opportunities for upsells.
• Cooperate with global colleagues to maintain efficiency and improve support workflows.
• Walk clients through complex software and hardware solutions within the Imperial Brands ecosystem.

Essential Qualifications

• A valid EU passport is a strict requirement for this role.
• Native or near-native proficiency in German (both written and spoken).
• Ready and eager to relocate to Athens, Greece.
• Proven capacity to solve complex technical challenges with a customer-first mindset.
• High level of English communication skills to thrive in our multicultural office environment.
• A genuine, documented interest in the latest consumer electronics developments.

Our Comprehensive Benefits Package

• Full private medical insurance plan.
• All-inclusive relocation assistance (hotel, flight, and airport transfer) for your move to Greece.
• Competitive base monthly salary.
• Attractive performance-based bonuses every month.
• Guaranteed 13th and 14th salaries paid annually.
• Full, paid training program covering brand communication and system technicalities.
• Dedicated professional coaching and clear paths for career progression.
• And a host of other exciting rewards.

The Greece Experience

Relocating to Greece is more than a career move; it is an invitation to enjoy a world-class standard of living. You will thrive in a climate famous for its sunshine, explore thousands of years of history, and experience the legendary hospitality that defines Greek culture. Whether you spend your time visiting world-renowned ruins or unwinding on the coastline, Greece offers a healthy work-life balance that is difficult to replicate elsewhere.

We ensure that your transition to Athens is smooth and stress-free through our comprehensive relocation support. Once settled, you will have the chance to explore the vibrant culinary scene and buzzing social life that makes Athens a favorite for expats. This is your chance to combine professional success with the sunny, culturally rich lifestyle that only living in Greece can provide.

Applying for the Role

If you are prepared to elevate your career within a thriving, international environment, please use the 'Apply Now' link to submit your details to the Mercier Consultancy Group team. We are excited to assess your application and look forward to potentially meeting you in Athens. Best of luck, from the Recruitment Team at Mercier Consultancy Group.