German Speaking Customer Experts for Imperial Brands

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, dedicated to bridging the gap between world-class talent and industry-leading global brands. As experts in European staffing, we specialize in placing high-caliber professionals into prestigious roles that offer long-term career progression and international exposure.

Job Overview

We are thrilled to present an exclusive opportunity for the German Speaking Customer Experts for Imperial Brands position in Greece. If you are passionate about consumer electronics and looking for one of the most exciting German-speaking jobs in the Mediterranean, this role offers the perfect blend of technical expertise and professional growth. Join our team and secure your place among the best international talent currently pursuing rewarding career paths through our various jobs in Greece.

Key Responsibilities

• Provide high-level technical support for premium consumer electronics products via phone, email, and chat.
• Guide customers through troubleshooting processes for hardware and software issues within the Imperial Brands portfolio.
• Maintain deep product knowledge to offer expert recommendations and upsell/cross-sell solutions.
• Document all interactions with precision in the CRM system to ensure seamless service delivery.
• Act as the primary brand ambassador, ensuring a premium customer experience that reflects the innovation of our industry partners.
• Collaborate with international team members to streamline customer satisfaction workflows in the electronics sector.
• Participate in ongoing product training to stay ahead of the latest consumer electronics market trends.

Requirements

• Native or fluent German (spoken and written).
• Valid EU passport (mandatory).
• Proven passion for consumer electronics and modern technology trends.
• Strong problem-solving skills and a focus on delivering excellence in customer service.
• Excellent communication skills in English to integrate into our diverse professional community.
• Willingness to relocate to Athens for this unique opportunity in Greece.

What We Offer

• Competitive Monthly Salary.
• Special Benefit: 2 Extra Salaries Per Year (13th and 14th salary).
• Monthly Performance Bonus.
• Fully Paid Relocation Package (flight, transfer, hotel) to facilitate your transition to Greece.
• Comprehensive, fully paid training on consumer electronics systems and brand communication.
• Full Private Health Insurance coverage.
• Ongoing career development and professional coaching.
• And Much More...

Life in Greece

Choosing one of our German-speaking jobs means embracing the vibrant lifestyle of Greece. You will enjoy a perfect climate, world-famous historical sites, and the warm Mediterranean hospitality that makes Greece a top-tier destination for international professionals. Whether you are exploring the Acropolis or relaxing by the Aegean Sea, you will find that living in Greece provides an unmatched work-life balance.

Our relocation package ensures that your move to Greece is seamless, allowing you to enjoy the world-class culinary scene and nightlife of Athens immediately. With an affordable cost of living and a thriving expat community, starting your career with the German Speaking Customer Experts for Imperial Brands position in Greece is the ultimate professional move. Experience the beauty, culture, and sunshine that only Greece can offer.

How to Apply

If you are ready to take the next step in your career and join a dynamic team in a stunning location, click the 'Apply Now' button to submit your application to Mercier Consultancy Group. We look forward to reviewing your profile and welcoming you to our team in Athens. Best regards, the Recruitment Team at Mercier Consultancy Group.