German Speaking Customer Experts for a Tech Leader

Who We Are at Mercier Consultancy Group

At Mercier Consultancy Group, we thrive on connecting ambitious professionals with transformative career paths at the world’s most influential organizations. We focus on cultivating global communities where talented individuals can excel, blending top-tier professional growth with the enriching experience of relocating to new, vibrant cultures.

Your New Career Path

We are currently presenting a unique opportunity for Luxembourg-based German speakers to work remotely from Greece by joining a major telecommunications innovator. This role is designed for those eager to expand their expertise within a high-performance, international team while enjoying the Mediterranean lifestyle that comes with building a life in Greece.

Daily Duties and Objectives

• Handle a high volume of client interactions while upholding the premium quality standards expected by our tech industry partners.
• Assist customers with complex telecommunication service packages, including product upgrades and technical troubleshooting via various digital channels.
• Ensure that every client receives a seamless journey that reflects the prestige of a global tech leader.
• Deliver professional technical support and connectivity solutions, effectively resolving customer inquiries.
• Collaborate with cross-functional groups to share technical insights and contribute to service optimization.
• Utilize advanced product knowledge to present tailored solutions that align with specific customer needs.
• Record all interactions meticulously within the CRM system to drive long-term service excellence.

Essential Qualifications

• Native or fluent proficiency in German (both verbal and written) is required.
• Must possess a valid EU passport or a valid Greek work permit.
• Demonstrated ability to maintain professional composure within a fast-moving, diverse international workplace.
• A strong interest in the telecommunications sector and the latest consumer tech trends.
• Highly developed problem-solving skills paired with a commitment to putting the customer first.
• Comfortable navigating complex computer systems and various digital communication tools.

Rewards and Benefits

• Attractive monthly salary structure.
• Full relocation support (flights, airport transfers, and hotel accommodation) for your successful move to Greece.
• Competitive performance-based bonuses awarded monthly.
• Comprehensive healthcare coverage for all staff members.
• In-depth, fully paid training to ensure you excel in your role.
• Opportunities for ongoing professional advancement in the global telecoms industry.
• Supportive international work environment, including regular team-building social events.

The Experience of Living in Greece

Relocating to Greece means trading the routine for a landscape of historic beauty, sunshine, and a world-renowned relaxed pace of life. Your move to Greece allows you to immerse yourself in legendary Mediterranean hospitality, spend your free time discovering ancient monuments, and enjoy a climate that makes every weekend feel like a getaway.

Beyond the professional scope, our dedicated team ensures your move to Greece is entirely stress-free. Whether you are motivated by the chance for career growth or the prospect of an international lifestyle change, you will find a fantastic quality of life, vibrant social opportunities, and a thriving culinary scene waiting for you in Greece.

Initiating Your Application

If you are eager to advance your career with a major player in telecommunications, we invite you to connect with us today. Submit your application to Mercier Consultancy Group and prepare for an exciting new chapter in sunny Europe. We are ready to help you take the next step toward your future.