German Speaking Customer Experts for a Tech Leader

Who We Are: Mercier Consultancy Group

At Mercier Consultancy Group, we specialize in connecting ambitious professionals with top-tier international organizations. We act as a gateway for talent seeking to transition into prestigious global firms, ensuring that every placement we manage fosters both significant professional advancement and the opportunity for a life-enriching international experience.

Position Overview & Rewards

Unlock your full earning potential and accelerate your professional trajectory with this role, which offers a unique opportunity for Netherlands-based German speakers to relocate and start a new chapter in Greece. Beyond a competitive salary structure and performance-based incentives, you will benefit from a comprehensive relocation package that removes the barriers to entry, allowing you to focus on your career growth in the booming telecommunications sector.

Core Duties

• Maintain a high standard of service while managing a large volume of inquiries for our global tech partner.
• Record all user interactions precisely in the CRM system to drive service excellence and data accuracy.
• Provide expert guidance on telecommunications product suites, resolving technical obstacles and assisting with service upgrades.
• Deliver seamless customer support via various digital channels, including chat, phone, and email.
• Apply deep product knowledge to recommend bespoke communication solutions tailored to user needs.
• Work closely with internal departments to track emerging technical challenges and propose process improvements.
• Ensure every interaction reflects the premium service quality expected of a leading technology firm.

Essential Qualifications

• Must be proficient in both written and spoken German at a native or near-native level.
• Possession of a valid EU passport or the legal right to work in Greece.
• A genuine passion for consumer technology and telecommunications innovation.
• Strong digital literacy and the ability to navigate complex software systems with ease.
• A solution-oriented mindset combined with exceptional communication capabilities.
• The ability to thrive in a multicultural workspace while maintaining high professional standards.

Employment Benefits

• Full relocation support, covering your flight, hotel stay, and transfer to help you settle in Greece.
• Attractive monthly salary paired with performance-based bonuses for top achievers.
• A comprehensive salary scheme including 2 extra annual salaries (13th and 14th).
• Complete health insurance coverage.
• Structured, fully paid initial training to master your role as a German Speaking Customer Expert.
• Clear pathways for career development within the international telecommunications market.
• An inclusive corporate culture with regular team-building events and professional support.

Living in Greece

Accepting this position is an invitation to swap your daily routine for a Mediterranean lifestyle characterized by warm sunshine and a rich cultural heritage. Living in Greece affords you the chance to balance your professional ambitions with weekends spent exploring ancient historical sites, enjoying the coastline, and participating in a welcoming, vibrant local community.

Our dedicated team ensures your transition to the country is smooth and stress-free. From the moment you arrive, you will enjoy the exceptional quality of life, exquisite local cuisine, and the social energy that defines this historic region. Your move to Greece is not just a career choice; it is an opportunity for personal growth in one of the most beautiful settings in Europe.

Application Instructions

Ready to advance your career with a major player in the telecommunications industry? We encourage you to submit your application to Mercier Consultancy Group today. Join our international talent pool and let us assist you in launching your exciting new career path in Greece.