German Speaking Customer Experts for a Tech Leader

Who We Are at Mercier Consultancy Group

As a distinguished international recruitment specialist, Mercier Consultancy Group focuses on connecting ambitious professionals with world-class employers. We excel at scouting top-tier talent for the BPO and technology sectors, ensuring that your next professional move is not just a job, but a pathway to personal growth and transformative living experiences across the globe.

Empower Your Career

Are you looking to break free from the routine and redefine your lifestyle? We are offering a unique opportunity for Spain-based German speakers to relocate and work remotely from Greece. This role presents a perfect blend of professional independence and a vibrant lifestyle, allowing you to thrive in a high-tech environment while enjoying the unparalleled freedom of living in Greece.

Daily Professional Duties

• Maintain a high standard of service while navigating a high volume of client inquiries, ensuring excellence remains the focus.
• Assist customers with complex telecommunication service packages, troubleshooting technical queries and service upgrades via phone, chat, or email.
• Document every customer interaction with precision in the CRM to drive reporting accuracy and service efficiency.
• Leverage deep product knowledge to provide bespoke telecommunication solutions aligned with individual client needs.
• Work closely with internal departments to track industry technical trends and contribute ideas to optimize the customer experience.
• Deliver expert support to users of a leading telecommunications brand, focusing on swift and effective resolution of service requests.
• Foster a premium customer journey that reflects the quality standards of a global technology giant.

Essential Qualifications

• Must possess a valid EU passport or hold an active Greek work permit.
• Native or highly proficient German speaker (both verbal and written communication).
• A genuine passion for the telecom industry and the latest digital technologies.
• Professional demeanor with the ability to navigate a rapid-paced, global office atmosphere.
• Confident digital literacy and ease with various modern communication software.
• Outstanding problem-solving abilities paired with a natural desire to help customers.

The Total Package

• Comprehensive relocation support, including flights, initial hotel stay, and transfers to help you settle in Greece.
• Competitive base salary combined with a monthly performance-based incentive.
• Attractive financial structure featuring 14 salaries annually (including 13th and 14th-month bonuses).
• Extensive professional training provided at no cost to maximize your success in the role.
• Health insurance benefits for all staff.
• Exciting pathways for career advancement within a leading global telecommunications environment.
• A welcoming community with frequent social events and an international support network.

Experience Greece

Relocating to Greece means trading the mundane for a life filled with Mediterranean charm, glorious weather, and historic discoveries. When you accept this role, you aren't just starting a career; you are immersing yourself in a culture famous for its warmth and hospitality, making the transition to life in Greece a rewarding adventure.

We ensure your move to Greece is as smooth as possible with our tailored relocation package. Take advantage of the Mediterranean diet, explore legendary coastlines during your time off, and enjoy the perfect harmony between challenging work and a fulfilling life in one of the world's most desirable locations.

Submit Your Application

If you are eager to elevate your professional profile with a major telecommunications player, send us your details today. Become part of our thriving global network at Mercier Consultancy Group and let us assist you in launching your career in Greece.