German Speaking Customer Experts for a Tech Leader

Who We Are at Mercier Consultancy Group

Mercier Consultancy Group serves as a global gateway for ambitious professionals seeking to align their talents with world-renowned organizations. Specializing in high-impact recruitment and outsourced business operations across Europe, we take immense satisfaction in connecting driven individuals with positions that balance rapid professional acceleration with transformative international living experiences.

Position Overview

We are thrilled to present a unique opportunity for Switzerland-based German speakers to work remotely from Greece by joining our client’s innovative team as a Customer Expert. This role serves as an ideal entry point for those wanting to immerse themselves in a high-energy tech environment while gaining international work experience in a thriving market. You will become an integral part of a welcoming, diverse community of professionals, all while building your career in the sunny heart of the Mediterranean.

Core Duties and Expectations

• Utilize your expertise to handle high-volume customer inquiries, ensuring each interaction reflects the premium standards of a global tech giant.
• Collaborate across departments to provide feedback on service trends and help refine the overall customer experience within the telecommunications sphere.
• Provide comprehensive guidance on complex service bundles, technical setup, and account upgrades through various communication channels.
• Maintain detailed and precise records of every customer contact in our internal CRM systems to aid in service quality reporting.
• Deliver professional support that addresses connectivity concerns, focusing on rapid and effective resolutions for every user.
• Develop a deep understanding of our suite of digital products to deliver bespoke advice tailored to the specific needs of our clients.
• Uphold the reputation of the organization by consistently delivering a superior and helpful customer journey.

Candidate Prerequisites

• Must be a native or highly proficient speaker of German.
• Need to possess a valid EU passport or hold an active work permit for Greece.
• A genuine passion for the fast-evolving telecommunications industry and modern technology.
• Outstanding interpersonal skills paired with an aptitude for solving complex issues with a friendly, helpful approach.
• Confident in using modern digital communication platforms and comfortable navigating various software tools.
• Ability to maintain a focused and professional demeanor while operating within a dynamic, multinational work setting.

Compensation and Benefits

• Comprehensive support for your relocation to Greece, covering flight costs, transfer, and initial hotel accommodation.
• Attractive, competitive monthly salary tailored for the telecommunications sector.
• Incentive-based monthly performance bonus to reward your success.
• Full, in-depth professional training provided from day one to ensure you feel confident and prepared.
• Reliable health insurance coverage included for all staff members.
• Clear pathways for career progression and internal growth.
• A vibrant company culture featuring regular team outings and a truly international working environment.

Living and Working in Greece

Choosing to relocate to Greece is about much more than just a job; it is a lifestyle upgrade. You will find yourself surrounded by breathtaking historic sites, a welcoming culture, and a climate that allows for a relaxed, sun-drenched way of life that is ideal for expatriate professionals.

Our dedicated team handles all the heavy lifting regarding your move to Greece, ensuring your transition is smooth and stress-free. Once settled, you will have the freedom to enjoy incredible Mediterranean cuisine, a bustling social scene, and the unique beauty of the islands. For those chasing both a professional challenge and a rewarding personal journey, Greece offers the ultimate balance.

Start Your Application

Are you ready to elevate your career with a leading name in tech? We invite you to submit your application to Mercier Consultancy Group today. Join our international talent pool and let us guide you through every step of your exciting transition into a bright future in Europe.