German Speaking Customer Experts for a Tech Leader

Who We Are: Mercier Consultancy Group

At Mercier Consultancy Group, we specialize in connecting high-caliber professionals with prestigious global organizations. We serve as a vital link for those seeking to elevate their careers through international exposure, ensuring that our candidates land roles that blend significant professional development with a superior quality of life abroad.

Position Summary

Imagine swapping the daily grind for the Mediterranean sun; this is a unique opportunity for Austria-based German speakers to work remotely from Greece while joining a massive tech firm. We are recruiting dedicated professionals to join our team in Greece, providing world-class support for a major player in the telecommunications industry. This is more than a job—it is a chance to embark on an invigorating professional adventure in one of Europe’s most beautiful destinations.

Primary Duties

• Maintain meticulous digital records of all customer interactions to assist with reporting and operational improvements.
• Leverage deep product insights to propose telecommunications packages that best fit the customer's specific needs.
• Facilitate a superior service journey, consistently meeting the high standards expected by a leading tech giant.
• Handle technical troubleshooting, service upgrades, and inquiries through multiple channels including chat, email, and voice.
• Offer expert-level assistance for a top-tier telecommunications brand, resolving connectivity issues with precision and empathy.
• Balance high-volume contact traffic while upholding the premium quality of service the brand is known for.
• Work alongside cross-functional teams to identify recurring technical patterns and offer solutions for service optimization.

Candidate Qualifications

• Flawless proficiency in German, both written and verbal, is essential.
• A genuine curiosity for advancements in telecommunications and modern consumer technology.
• Possession of a valid EU passport or the legal right to work in Greece.
• Exceptional problem-solving skills coupled with a naturally helpful, customer-focused approach.
• Capacity to thrive in a fast-paced, multicultural office environment without losing your cool.
• Confident navigation of web-based platforms and digital communication applications.

Benefits and Compensation

• Attractive monthly remuneration package.
• Full relocation support (flights, airport transfers, and hotel stay) to make your move to Greece stress-free.
• Comprehensive health insurance coverage provided.
• Incentive-based performance bonuses awarded monthly to high performers.
• Structured, fully paid training to ensure you hit the ground running.
• Extensive networking, social team events, and long-term career advancement paths in the tech field.

Living and Working in Greece

Relocating to Greece offers a lifestyle defined by coastal beauty, warm climates, and rich historical exploration. Choosing this path allows you to trade your current routine for weekends spent exploring ancient sites and enjoying the world-famous local hospitality. It is the ideal setting for those who crave a professional challenge without sacrificing the chance to experience a vibrant, Mediterranean way of life.

We ensure your transition to your new home is handled with care, providing the necessary support to make your move to Greece as smooth as possible. From indulging in renowned cuisine to soaking up the lively culture, you will find that living and working in Greece provides a refreshing upgrade to your personal and professional journey.

Application Instructions

If you are eager to advance your career with a global telecommunications leader, we encourage you to submit your application today. Join the Mercier Consultancy Group network and take the first step toward securing your future in the sun. We look forward to reviewing your credentials.