German Speaking Customer Experts for a Tech Leader

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm dedicated to bridging the gap between top-tier global talent and industry-leading corporations. As an expert in European recruitment and BPO solutions, we pride ourselves on providing career-defining opportunities that combine professional growth with exceptional international living experiences.

Job Overview

We are currently seeking talented professionals for the German Speaking Customer Experts for a Tech Leader position in Greece within the telecommunications sector. This is a unique opportunity to join a high-growth environment while enjoying one of the most exciting German-speaking jobs available for those looking to build a career in the vibrant landscape of jobs in Greece.

Key Responsibilities

• Provide high-level customer support for a major telecommunications leader, ensuring resolution of connectivity and service inquiries.
• Assist customers with complex telecommunication service packages, upgrades, and troubleshooting technical issues via phone, chat, or email.
• Maintain deep product knowledge to offer tailored telecommunications solutions that meet individual customer requirements.
• Ensure an exceptional customer journey by upholding service standards consistent with a global tech leader.
• Document all interactions accurately within the CRM to support continuous service improvement and reporting.
• Collaborate with internal teams to identify technical trends and suggest enhancements to the telecommunications customer service experience.
• Manage high-volume inquiries while maintaining the premium service quality expected of a leading tech industry partner.

Requirements

• Native or fluent German (spoken and written) is mandatory for this role.
• Valid EU passport or a valid Greek work permit.
• Strong interest in the telecommunications industry and emerging consumer technology.
• Excellent communication and problem-solving skills, with a customer-centric mindset.
• Proficiency in computer navigation and familiarity with digital communication tools.
• Ability to work in a fast-paced, international environment while maintaining a professional demeanor.

What We Offer

• Competitive Monthly Salary package.
• Special Benefit: 2 Extra Salaries Per Year (13th and 14th salary).
• Fully Paid Training programs to ensure your success as a German Speaking Customer Expert for a Tech Leader.
• Health Insurance coverage for all employees.
• Fully Paid Relocation Package (flight, transfer, hotel) to facilitate your move to Greece.
• Monthly Performance Bonus for high-achieving team members.
• Career development opportunities within the global telecommunications sector.
• And Much More, including team events and a supportive international work culture.

Life in Greece

Choosing one of our German-speaking jobs means embracing a lifestyle defined by sunshine, ancient culture, and a relaxed Mediterranean pace. Living in Greece offers you the unique chance to explore historic landmarks on your weekends while enjoying the legendary hospitality and world-class climate that make jobs in Greece so highly sought after by international professionals.

Beyond the career prospects, your relocation to Greece will be seamless thanks to our comprehensive support package. Experience the rich culinary landscape, the vibrant social life, and the unparalleled quality of life that awaits you. Whether you are seeking career advancement or a life-changing adventure, working in Greece provides the perfect balance of professional challenge and personal fulfillment.

How to Apply

If you are ready to take the next step in your career with a global telecommunications leader, we invite you to apply now. Join our talent network today and let us help you secure your future in sunny Europe. We look forward to receiving your application at Mercier Consultancy Group.