German Speaking Customer Expert for Booking.com

Our Agency Profile

At Mercier Consultancy Group, we pride ourselves on being a premier destination for talent acquisition and business process outsourcing. Our team is dedicated to bridging the gap between exceptional professionals and industry-leading global corporations, ensuring that every placement we facilitate becomes a transformative milestone in your professional journey.

The Opportunity Awaits

We are currently looking for a motivated individual to join our client as a German Speaking Customer Expert for Booking.com in Greece. This role represents a unique opportunity for Luxembourg-based German speakers to relocate to Greece and build a career in the dynamic international travel sector, all while enjoying the sunny, relaxed lifestyle of the Mediterranean.

Core Duties

• Utilize your German language skills to provide empathetic, high-quality resolutions that drive customer satisfaction.
• Manage travel reservation updates, cancellations, and complex itinerary changes through our primary booking interface.
• Coordinate with our global network of hospitality partners to rectify reservation errors and ensure guest satisfaction.
• Maintain detailed and accurate logs within our CRM system to guarantee all customer interactions meet company excellence standards.
• Assist travelers by providing expert advice and resolving a wide array of travel and lodging inquiries.
• Stay updated on evolving Booking.com internal protocols and current tourism trends to offer precise, real-time support.
• Strive to exceed team KPIs and contribute to the overall operational success of our travel support division.

Required Qualifications

• Professional fluency in German (both verbal and written communication) is a prerequisite.
• Holding a valid EU passport is strictly required to facilitate your residency and work authorization in Greece.
• Ability to maintain a professional, customer-focused approach while balancing multiple tasks in a fast-paced environment.
• A genuine enthusiasm for the travel industry and a desire to support global explorers.
• Prior experience in the travel or customer care sector is viewed as a distinct advantage for those looking to relocate to Greece.
• Strong analytical aptitude combined with effective interpersonal communication skills.

Benefits of Joining Us

• Attractive monthly performance bonuses tied to quality output.
• A competitive, industry-leading monthly salary.
• Relocation support that covers your flight, airport transfer, and initial hotel stay in Greece.
• Full-scale health insurance coverage.
• Comprehensive professional training to ensure you are fully prepared for your new role.
• Growth opportunities, networking events, and an active social community.

Life in Greece

Choosing to move to Greece means embracing a way of life defined by history, coastal beauty, and a welcoming atmosphere. It is a location that masters the art of work-life balance, allowing you to enjoy vibrant Mediterranean evenings after your workday. Whether you are interested in exploring ancient archaeological sites or spending weekends on the Aegean coast, the environment in Greece is perfect for personal enrichment.

Relocating to Greece is a life-changing step, and our dedicated team is here to ensure that moving to your new home is seamless. You will be welcomed into an international community of expatriates and have the chance to experience the famous local hospitality and culinary traditions that make this country a top global destination.

How to Apply

If you are prepared to advance your professional career as a German Speaking Customer Expert for Booking.com in Greece, please use the button below to submit your application to Mercier Consultancy Group. We are excited to review your background and help you begin this rewarding international chapter.